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2/10 Terrible
Andres C.
19 Apr 2024
not dood
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
During our stay at Juniper Springs unit 7, an unannounced stranger was found inside our rental unit, completely catching us off guard. Not only did this happen once, but it happened a 2nd time on the same day. This is clearly unacceptable and a serious violation of privacy, security and airbnb policy. Additionally, the front door was left open with a key in the lock by the first maintenance worker. We need you to rectify this immediately and are expecting a full refund plus soe type of compensation. Here are details as requested when we called the office on 4/2 to discuss this issue, and later requested when we dropped off the rental keys and garage door opener. My friend's wife went to pick up her son at the gondola, returning within approximately 10 minutes. When she pulled into the garage, a man popped his head around the inside door of the unit and stated he was there to clean the snow off of the jacuzzi. To be clear, he was inside the unit. She was extremely surprised. She immediately went upstairs and asked my wife if she knew a man was inside the rental unit. My wife was shocked to learn someone unknown was in the unit. My wife had remained behind in the unit getting ready for the day - showering and getting dressed - with no idea that an unknown male was was inside the unit. This is inexcusable!The unknown male proceeded to clean off the jacuzzi and asked my friend's wife if the repair man had been to the unit to fix the Jacuzzi. She responded "no". He proceeded to ask when we would be leaving and she shared that we'd be leaving the next day (4/3), and requested that he tell the repair person not to come until after our stay. He also mentioned that the jacuzzi had be broken for over a week. Unknown male #1 exited the unit through the front door. My friend's wife had to put a towel down to clean up the messy snow tracked into the kitchen. The door was closed but the key remained in the door.
Andres C.
Stayed 3 nights in Mar 2024
