This beautiful tropical designed house wraps around large lagoon style Pool
Pool / Spa
Check-in: 2:00 pm
Check-out: 10:00 am
100% refund if cancelled at least 60 days before arrival date. 50% refund if cancelled at least 30 days before arrival date.
Beautiful house, not provisioned properly
The house itself is lovely. The people who meet and let you into the property are also lovely. However the provisions in the house, the "little things" are where this place lets itself down badly. We've stayed in holiday rentals in Australia, NZ, USA and various countries in south east Asia and you come to expect some basic things.
We stayed for 8 nights and the following things annoyed us.
- 2 rolls of toilet paper per bathroom. How hard is it to buy a pack of toilet paper?
- 4 plates, cups, bowls etc, when the house is a 4 bedroom property. We had 7 guests, so had to buy plastic plates.
- Overall the kitchen especially was really poorly provisioned. Simple things - a $20 rice cooker from K-mart would've been handy. How about some coffee for the coffee machine provided? Maybe a litre of milk in the fridge when you arrive. Little things, simple to do, take almost no effort and very little cost, but make a big difference to the experience, especially when you're paying the amount of money this place costs.
Finally, a pool/house clean only if you stay over 10 nights is ridiculous. It should be more like 5 days. I've stayed at many places where they do it every 3-5 days.
Not good enough really. We loved the house, but would not book again due to the "little things," which are actually big things.
The house is a self contained property and initial provisions are provided which does include 2 toilet rolls per toilet, dishwashing liquid, washing powder, soap, tea, coffee,milk, coffee beans etc. This is not a serviced property (such as you would find in a resort situation) and does not suggest at all that it is.There are cleaning items provided such as a vacuum, broom and mop, kitchen and bathroom sprays and if you required a service during your stay this could have been provided for an additional cost as it states in the compendium. The cleaning which is provided is an initial clean on check in and departure, pool clean and garden services are all included along with all linen, towels and pool towels. We are only a phone call away and would have been more than happy to provide extra kitchen items if you required them. It is a shame you did not advise us of these issues during your stay so we could rectify the problems and make your stay more enjoyable. If you require a serviced property in the future I suggest you enquire at the time of booking if this is provided to eliminate these negative comments for future property owners and so the little things do not become big things. Karen
The Great Barrier Reef - this is one of the best spots to head out from to see the Reef, day trips leave from the marina daily and we can help you choose one that is right for your needs.
The Daintree Rainforest - spectacular world heritage rainforest where the Reef & Rainforest meet.
The Tablelands - take the day and see what the tablelands has to offer, beautiful lakes and country side with pockets of rainforest, fresh produce, Coffee Works, Breweries, bird watching.