Check-in: 2:00 pm
Check-out: 10:00 am
Only outside on the balconies
Strict 2:00pm check in time and 10:00am check out time *fees may apply for any late check outs not approved
100% refund if cancelled at least 60 days before arrival date.
Clothes dryer would help for families with children in such humid condition as drying clothes and towel was difficult.
As advertised uninterrupted views
We enjoyed three days together before the family arrived ( 2 adults and three children) We enjoyed the pool and the Two living areas were great. I would like to have more linen (towels etc not enough for 8 days also having no dryer did not help with the constant rain. On arrival I was dissapointed not to have the basic salt and pepper cling wrap etc ( I left items for the next guest. Entering the front door low and behold "a broom and brush and
dustpan"oh dear." Very disappointed and made to feel like 'do the house work 'etc.,. I was a little dissapointed the day the alarm engaged, and everyone assumed they could turn it off remotely. We had to spend several hours away from the property and it really ruined the day for us contact with the agent was good however we feel we were treated as it was of no great concern as an interruption to our day, however we understand that these things happen and we accepted it on good faith,I hope the few items that we left in the refrigerator and cupboard for the next guest or cleaning staff were accepted in good faith.
Thank you Carol and Phil for your review. I fully understand the inconvenience with the alarm going off. Not only did I apologise on a number of occasions about this, I spent hours trying to rectify the issue. It appears there was a fault with the new alarm system that was installed and as you know I contacted both the owner and electrician who installed the alarm the entire time it was going off, trying to fix the issue. To say you felt it was of no great concern to me is completely untrue. I was extremely frustrated that this alarm had resulted in you having to leave the property. I worked endlessly with the electrician until he assured me the problem had been fixed.
As the property is listed as self contained, we supply the basics to get you started such as tea, coffee, milk and sugar. I have noted your comments regarding salt and pepper and will take this information back to the owners. I also will pass on the comments regarding the dryer.
The linen supplied for your stay was for 8 guests, which is what your booking was for.
Once again thank you for your review. All reviews, whether positive or negative are beneficial and all comments have been noted.
Due to the inconvenience of the alarm, if you would like to one day return to Shutehaven Villa, we would like to offer you a heavily discounted price.
Regards Annie-Ray White Whitsunday.
Nice villa and beautyfull view
Thank you for having us
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