10/10 Excellent
Christopher E.
20 Jan 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
Great way to experience Miami Beach!
My family and I loved our stay - this was a great way to experience all that the Fountainebleau resort and Miami Beach area had to offer! The property was clean and the beds were very comfortable. Property manager Karen was great - there was a last-minute scheduling conflict with our original room and she upgraded us to a larger property for no additional charge. She was also super-helpful with all of our questions as well as check-in and check-out information.
We were in the Sorrento Tower, which I highly recommend - on the 5th floor, it has its own small pool and large patio area where you have a gorgeous view of the ocean. The tower has its own outside entrance and drive-up circle that you can use once you have checked in at the resort's main desk. (You'll have to be very specific with Uber/Lyft drivers about this pickup and dropoff point when arranging rides.)
All of our previous Vrbo experiences have been with single-family homes and condos, so there are a few differences here. You are considered resort guests - there is no daily cleaning but you have access to concierge and bell services (e.g., you can have more towels brought up). Access to pool areas and the spa are included. There are several restaurants and bars on site that are amazing!
Christopher E.
Stayed 4 nights in Jan 2024