8/10 Good
Leah S.
6 May 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
April 2024
We choose this property due to location, price and the resort area at the front of the subdivision. We had to pay extra to heat the pool, and the hot tub jets did not work. The manager was very prompt in getting the jets fixed while we were gone at one of the parks. The back door to the pool area's lock did not work either. We barricaded the door for one night, and again, they were able to fix it the next day,. The manager was very easy to communicate with and prompt with responses., The area is listed as gated, but we never saw the gates closed the whole 7 days we were there. So if that is a concern, then choose another area. The resort area does not allow you to bring in any food or beverages, but does sell overpriced food and drinks., This unit sleeps 14, and we had 8 people. They only provide one roll of paper towel, one roll of toilet paper per bathroom, and one kitchen garbage bag. We had to immediately go back to the store to buy what we thought we would need for the week. If not for the inconvenience of that, I would give this unit and the company, 5 stars. It seems petty to not provide enough basic supplies to last more than two days for potentially 14 people. The last thing you want to do on vacation is continually run to a grocery store.
Leah S.
Stayed 7 nights in Apr 2024
