4/10 Poor
Estella C.
18 July 2023
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Misleading Listing
This property looks beautiful on the internet. It is an older property. There are two flights of stairs leading from first level to middle level and another flight leading from middle level to upstairs bedroom. The stairs are well worn and are lit up by tiny wall lights that do not illuminate well. Some of the wall lights were not working and could be considered dangerous at night.
We rented this place because of the beautiful hot tub advertised. It was located off the upstairs bedroom. The balcony is poorly lit and we needed a flashlight to see to get to the hot tub. The first night we arrived, after long flight from the United States, we were so looking forward to soaking. To our disappointment the hot tub was not completely full, dirty, and cold. The controls to it were in a wall with the panel off but it was too dark to see and figure it out. Also the two tvs did not work. The dryer did not get warm or continue to run. The sink on the main level bathroom did not drain and the bathroom stunk like sewer. Plus it had bugs.
We sent off message after message, almost everyday, to the property manager. They did send people out to fix things but nothing got fixed. The hot tub never worked, the upstair TV never worked, dryer didn't run right, stair lights and outside deck lights were never fixed, bathroom sink and bug problem never fixed.
They did respond to every message I sent and spoke with them quite a few times on the phone. Things just didn't get fix
Estella C.
Stayed 9 nights in Jul 2023
