2/10 Terrible
Mimi P.
27 May 2023
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Misleading and Never Staying Again
First, know that what you book on Vrbo might not be what you actually end up getting. And it’s not small differences either. We purposely booked a Vrbo that had a large living room with floor to ceiling windows to do a first look on our wedding day. About one month before the big day I notice the pictures on the Sonder app no longer match what I booked on Vrbo. I chatted with the Sonder team who told me there is a disclaimer when you book that you might not get the same rental you booked. The disclaimer is all the way at the bottom of the description so it is hidden. What rental service lets you book a room and then changes what room you get? You book something based on the pictures. We got a rental that was a lot smaller than what we wanted and even though the Sonder customer service rep “guaranteed” we had the same room as the pictures when I booked it. To top it off, the rental was not even worth the price. The walls were all scuffed up and the rental was obviously made as cheaply and quickly as possible - it was falling apart. We won’t be staying at any Sonder property again and probably will stay away from Vrbo as well.
Mimi P.
Stayed 2 nights in May 2023