4/10 Poor
William M.
9 Aug 2022
Liked: Cleanliness, check-in, communication, location
Disliked: Listing accuracy
Nice VRBO house but central air missing
Hi, we stayed for a week at this listing around the end of June 2022. The owners were nice and the property was clean, but a major gripe we had was that it was advertised as having central air. While the central air was working fine on the upper level (bedrooms), it was not working elsewhere (living rooms, dining/kitchen). The owner claimed to not have known about it, although that seems odd (one would think other guests or the cleaners would have alerted them). They made an effort to find an HVAC tech repair it but I understand that is not easy on short notice in the summer. I am sure the air was working fine earlier in the season as other reviewers don't mention it in prior years. We did feel like the lack of central air impacted us negatively - it was very hot for half the week with 90+ weather, in which we couldn't comfortably use the lower floors till sunset. We were denied our request for a partial refund of 1/7th of the week's rent, which I thought was more than fair of an ask considering it lacked working central air and we had 2 senior citizens with us, our 5-month old, and our 3-year-old. I will never stay here again and likely won't use VRBO ever again.
William M.
Stayed 7 nights in Jun 2022
