Ideally Located 'Penne Place' w/ Deck & Grill

Hi David, we’re sorry to hear that the experience wasn’t what you expected. After discussing your feedback with the homeowner, they wanted to share the following insights:-The homeowner has hosted numerous guests and long-term tenants over the past two years without any previous concerns regarding the neighborhood’s safety. Nor have they heard from any of their neighbors, many of which are long term residents, regarding safety concerns on the street.-The security cameras on the property didn’t capture any of the described activities during your brief time there. According to the footage, your group arrived around 4 PM and there is around 10 minutes of footage of the group on the front porch while they tried to obtain the code for entry. No other activity recorded until the cleaning team arrived days later.-We regret that there was a delay in accessing the entry code. Evolve typically resolves these issues directly with the homeowner or guest service manager, but it seems there was a breakdown in communication in this case.We’re committed to providing accurate listings and smooth check-in experiences, and we’ll review what happened here to prevent similar issues in the future. Thank you for sharing your feedback.

We're sorry to see that your stay may not have met your expectations. As no specific concerns were brought to our attention during your visit, we unfortunately didn't have an opportunity to address any issues at the time. We genuinely value guest feedback and encourage guests to reach out whenever they need assistance so we can help make their stay as comfortable and enjoyable as possible. We remain committed to providing a welcoming experience for all our guests.