4/10 Poor
Miss H.
15 Apr 2024
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
False Advertising of Property and Lack of Best Business Practices
The property was fabulous, roomy, well-kept, & well-stocked.We loved the community with amenities, slower-paced atmosphere, & proximity to downtown PSJ and MB.Our Spring Break had the making for a perfect stay with the exception of 1 thing that should have been resolved in less than 24 hours, yet it took 13 days.We specifically rented this property because the 6-seater golf cart was included with the rental.We are a family of 5, and one of our children has special needs, so for us, the golf cart was not a luxury but a necessity, and again, the sole reason we selected this property. When we checked in, we realized that something was wrong with the battery, as it couldn't charge. We contacted the management company that night & the next morning & were told that someone would come look at it.We were also told that we would either be pro-rated or they would get us a golf cart.The maintenance man didn't get there until after 12, and stated he had been there before to look at the cart, and the owners needed to do something about it because it wasn't working properly. I was then told that we would be pro-rated or they would get us a cart to use. Calls each day of our stay were not answered or pushed to someone else. Our Spring Break ended & we didn't have a golf cart nor had they given us back any money. The golf cart is the very first picture on the rental. This is false advertising. 13 days later we received a portion back, that was less than the cost had we rented our own cart.
Miss H.
Stayed 5 nights in Mar 2024
