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Pelican's Perch | Balcony, Grill, Amenities!

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Welcome to Pelican’s Perch!
Rooftop Deck
Living Area - Sleeper Sofa (Queen)
Living Area
Living Area

Reviews

8.4 out of 10
Very good
3 bedrooms2 bathroomsSleeps 8

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Air-conditioning
  • Parking available
  • Barbecue

Rooms & beds

3 bedrooms (sleeps 8)

Bedroom 1

1 Queen Bed

Bedroom 2

1 Queen Bed

Bedroom 3

2 Single Beds

Living Room

1 Double Sofa Bed

2 bathrooms

Bathroom 1

Bathroom 2

Spaces

Kitchen
Balcony

About this property

Pelican's Perch | Balcony, Grill, Amenities!

A delightful escape near stunning white sand and dazzling blue water will be yours when you choose Pelican’s Perch for your next beach retreat. With three bedrooms and two full bathrooms, this Pensacola Beach vacation home will easily sleep up to eight people. The living room is spacious enough to accommodate everyone in your vacation group.

Create a delicious meal in your kitchen, which comes fully stocked with appliances, cookware, and dishes. All you have to bring is the food! Gather around the dining room table and dine with friends and family. The primary bedroom suite comes with an adjoining bathroom. The second and third bedrooms and the living area with a queen-sized sleeper sofa share a bathroom, accessed from the hallway. The main area of the home is located on the second floor of this elevated home, with a garage for your use occupying the first story. When you venture into the garage, you'll find a gas grill perfect for cooking out.

One of Pelican’s Perch’s best features is the grand sundeck offering views of the surrounding neighborhood. Let the impeccable scenery lure you down the street to the Gulf of Mexico, and sink your toes in the sand. Lie back on a beach towel and soak up some sunshine or hop over the rolling gulf waves.

When you are ready to explore Pensacola, the Pensacola Beach Trolley offers free rides from Memorial Day weekend to Labor Day, making getting around easy.

Come visit Pelican's Perch and find the vacation stay you've been looking for!

Clean Coverlet Program: This property provides fresh and clean bed linens, including comforters and coverlets, laundered prior to every check-in.

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House Rules

Check in after 4:00 PM
Minimum age to rent: 25
Check out before 9:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking is not permitted

Important information

You need to know

Property # 991567vb
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher

About the area

Pensacola Beach

Located near the beach, this holiday home is in Toilla Segunda, a neighbourhood in Pensacola Beach. The area's natural beauty can be seen at Pensacola Beach Beaches and Opal Beach. Water Warrior and Wall South are also worth visiting. Looking to get your feet wet? Jet skiing, snorkelling and parasailing adventures can be found near the property.
View more Holiday homes in Pensacola BeachOpens in a new window
Map
Pensacola Beach, FL

What's nearby

  • Pensacola Beach Beaches - 2 min walk - 0.2 km
  • Santa Rosa Sound - 2 min walk - 0.2 km
  • Opal Beach - 3 min walk - 0.3 km
  • Pensacola Beach Gulf Pier - 5 min drive - 4.2 km
  • Casino Beach - 5 min drive - 4.2 km

Getting around

  • Pensacola Station - 25 min drive
  • Pensacola, FL (PNS-Pensacola Intl.) - 28 min drive

Restaurants

  • ‪Crabs We Got 'em! - ‬5 min drive
  • ‪Flounder's Chowder House - ‬4 min drive
  • ‪Hilton - ‬4 min drive
  • ‪Circle K - ‬5 min drive
  • ‪The Dock - ‬5 min drive

Frequently asked questions

Is Pelican's Perch | Balcony, Grill, Amenities! pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Pelican's Perch | Balcony, Grill, Amenities!?

As of 12 May 2026, prices found for a 1-night stay for 2 adults at Pelican's Perch | Balcony, Grill, Amenities! on 13 Nov 2026 start from AU$416, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Pelican's Perch | Balcony, Grill, Amenities!?

On-site parking is available at the property.

What time is check-in at Pelican's Perch | Balcony, Grill, Amenities!?

Check-in begins at 4:00 PM.

What time is check-out at Pelican's Perch | Balcony, Grill, Amenities!?

Checkout is at 9:00 AM.

Where is Pelican's Perch | Balcony, Grill, Amenities! located?

Located in Toilla Segunda, this holiday home is within a 5-minute walk of Pensacola Beach Beaches and Opal Beach. Santa Rosa Sound and Pensacola Beach Boardwalk are also within 3 miles (5 km).

Reviews

8.4

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
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Rating 10 - Excellent. 13 out of 25 reviews
Rating 8 - Good. 6 out of 25 reviews
Rating 6 - Okay. 4 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 1 out of 25 reviews

8.8/10

Cleanliness

9.4/10

Check-in

8.6/10

Communication

9.6/10

Location

8.8/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Jerzy S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family vacation

Great location, very close to the beach. Very large living-dining area, great for family time, after beach play.
Stayed 4 nights in Oct 2020
Response from VrboOwner on 31 Oct 2020
Hello Jerzy, Thank you for your review and feedback. We are glad to hear you had a great experience. We hope that you come back next year for another memorable vacation! Kindest Regards, Your Southern Team
Verified

10/10 Excellent

irina k.

Liked: Cleanliness, check-in, communication, location, listing accuracy

great location

The property is located in a peaceful neighborhood among private houses, it is great to walk, the sun-floor gives a peek into the Bay.
Stayed 4 nights in Mar 2023
Response from VrboOwner on 15 June 2023
Hello Irina, Thank you for your review and feedback. We are glad to hear you had a great experience. We hope that you come back next year for another memorable vacation! Kindest Regards, Your Southern Team
Verified

10/10 Excellent

Dennis H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Easter Weekend

Perfect location for a beautiful extended weekend. Very short walk to beach and well stocked.
Stayed 3 nights in Apr 2022
Response from VrboOwner on 24 May 2022
Hello Dennis, Thank you for your review and feedback. We are glad to hear you had a great experience. We hope that you come back next year for another memorable vacation! Kindest Regards, Your Southern Team
Verified

10/10 Excellent

Mindi H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Our stay was great!

Our stay was great! Perfect location to the beach in a nice quiet neighborhood. House was clean and had the bare minimals to make it comfortable. My only complaint is the early check out time.
Stayed 6 nights in Jun 2020
Response from VrboOwner on 10 Aug 2020
Thank you for your review Mindi! We are so happy to hear you had a great stay. We appreciate your feedback and would love to have you join us again soon. Best, Southern Team
Verified

10/10 Excellent

Steven K.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice

The house was nice. Beds were hard but a nice place. Roomy
Stayed 4 nights in Jun 2023
Response from VrboOwner on 2 July 2023
Hello Steven, Thank you for your review and feedback. We are glad to hear you had a great experience. We hope that you come back next year for another memorable vacation! Kindest Regards, Your Southern Team
Verified

6/10 Okay

Verified traveller

Liked: Check-in, communication
Disliked: Cleanliness, location, listing accuracy

Would recommend

The inside of the house was very clean and very nice. Up dated and very open.. the only issue we had was the location it was not as close to the beach as we were under the impression it should have been.. also the grill had ran out of gas after one use and the garbage disposal stopped working.. over all we enjoyed our stay and would stay again
Stayed 7 nights in Sep 2019
Response from VrboOwner on 30 Mar 2020
Thank you for this review. We loved hearing that you enjoyed your vacation and that it worked so well for your group. We appreciate this feedback and would have been happy to take care of these concerns during your vacation. We have given this information to the property manager and everything will be addressed as needed. We would love to see you again next time! Kind Regards, Your Southern Team
Verified

8/10 Good

Steven C.

Liked: Cleanliness, communication, location, listing accuracy

Week stay

Property was clean and met our expectations. Had trouble with the door code on the first night and had to call for a temporary code. Someone came by the next day to fix it which was great.
Stayed 6 nights in Mar 2024
Verified

8/10 Good

Andrew W.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Overall, was a good place. Liked the location and the layout of the house.We were disappointed that the dryer didn't work, we even called the number and were told someone would call us back and let us know when they would be there to fix it but we never got a call. Also, there were no statndard pillows, it was frustrating to have king pillows on a smaller bed when they did not fit. They hung off the sides of the bed or hit the other person.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Samantha G.

Fantastic!

Our stay at Pelican Perch was perfect, the House was just as shown on pictures, we were a party of 6, there was plenty of room, the decks and porches were great to enjoy the outdoors, the BBQ pit was stored in the garage, the property management quickly responded to request and came by and got the bbq pit for us, even had a ‘clicker’ to allow quick light of the pit, prior to arrival, text communication allowed for quick answers for all questions regarding the property which helped tremendously in planning for our visit, I especially appreciated the key code for the front door which allow all in our party to enter the home without needing to keep track of keys!! The beach was only a short walk on the boardwalk, only wish we could have stayed longer🏝
Stayed 3 nights in Apr 2018
Response from VrboOwner on 30 Mar 2020
Samantha- Thank you so much for the positive review. We are delighted to hear that your stay was so enjoyable and that our staff was quick to respond to questions. And it is always the case that times passes too quickly at the beach! Please come back and visit again soon. Kind regards, The Southern Team
Verified

4/10 Poor

yulia k.

Nice property poorly maintained

Stayed over weekend in June 2018 with family. The beach experience was excellent, can't say same about the house. Although it is somewhat close to the beach (2 blocks), has convenient floor plan, responsive management, and all great features for comfortable stay, the overall quality of the property is lower than expected from vacation rentals in this area. Outdated furniture and appliances, worn out (and not so fresh) linens in bedrooms, couple of dysfunctional electric outlets, very uncomfortable mattresses, layer of dust on surfaces in living room (very noticeable with crawling/trying to stand up baby), trash from previous tenants was sitting in front of the house for our whole stay. The place needs interior/exterior updating, and most importantly, good scrub. Would not recommend this property to tidy families.
Stayed 3 nights in Jun 2018
Response from VrboOwner on 30 Mar 2020
Thank You Kovalenko Family for you review on your recent stay, I truly value your feedback. I am terribly sorry to hear that this stay was not perfect for you! I will address with our cleaning staff and ensure that this does not happen any further. I want to assure you that change linens after every clean. I will be walking the property and will ensure all updates are made as necessary. Kind Regards,
Archival

8/10 Good

Jonathan P.

Great single family get-away!

We really like Pensacola Beach in October and this trip was no exception. We didn't actually book the house until the Saturday before we were to leave. This house is attractively priced and provides a great home base. It's not super fancy, but I wouldn't expect that for the rate we paid. The kitchen was fairly well equipped, and everything was in working order. The rental agency was very responsive when I sent an email about the wifi not working. They called the next morning and submitted a work order to get it worked out. They also kept us well informed of the public announcements as Hurricane Nate was heading towards the gulf coast. We elected to evacuate the beach for the night, but we were back the next morning and everything was in great shape to continue the vacation. All in all I would definitely stay at this house again. It has everything you need for a week-long beach trip!
Stayed 7 nights in Oct 2017
Response from VrboOwner on 30 Mar 2020
Good evening Payne party! Thank you for your feedback, as we are always happy to hear from our guests. Overall, it sounds like you had an amazing trip! We are happy to be apart of your vacation and look forward to your return with us on the coast!
Verified

10/10 Excellent

Jay A.

Liked: Cleanliness, check-in, location, listing accuracy

Just what our family needed for a Fall Break Beach Trip

Our family of six had a great stay at Pelican's Perch. We need functional more than we need fancy, and this house worked very well for us. I would definitely stay here again. The upper deck has great views, and the beach is just a quick walk away, close enough that we easily went back and forth several times a day. The beds and rooms worked well for our party size - there was enough sleeping space, kitchen seating, and TV seating for everyone. The Wi-Fi worked well for all of our needs. We especially liked the outdoor shower with stairs straight up to a door into the bathroom - it was great not to track sand all through the house! In contrast to some of the other reviews, we found the property to be very clean. Be aware that the kitchen is sparsely furnished - for example, there was only one large glass measuring cup and no measuring spoons, there were no kitchen spatulas just grill spatulas, no bowl big enough for popcorn, only one cookie sheet, etc. If you tend to do a lot of cooking, you may need to bring your own gear. The main TV isn't smart, so if you desire to stream anything, you'll need to bring your own device. Some reviewers have commented about a grill - we did not find a grill on site. I know that the management company said in a previous review response that it's located in the garage, but the garage was locked and off limits to us. Overall, we'd definitely come back to this house for this same size group.
Stayed 4 nights in Oct 2020
Response from VrboOwner on 24 Oct 2020
Hello Jay, thank you kindly for taking the time to review your stay with us. We are very pleased to hear you enjoyed our property and would look forward to coming back. We have notified our management team to have a quality inspection done in the kitchen area to be certain our guest have all of the utensils needed to cook comfortably in the kitchen. We would love to host you again on your family's next trip to the Gulf Coast! Kindest Regards, Your Southern Team
Verified

6/10 Okay

Tori R.

Liked: Location, listing accuracy
Disliked: Communication

Good for the money

Our overall experience is nothing to really complain about but also nothing to really be excited about. Upon arrival our code didn’t work to get into the rental. I called the property number and they tried to help over the phone but the lock still would not be fixed. My daughter happened to be looking around and realized the back door was completely unlocked. So that’s how we got in. I asked the person on the phone how we were supposed to leave the property to enjoy our vacation without being able to lock our belongings and valuables up in the house. They said they would be putting in a work order and someone would be by to fix it. That was on Wednesday. We checked out on Sunday and no one ever showed up. So every day we locked things in our vehicle if we were to go away from the house. It wasn’t the cleanest place. We used the stove and the exhaust screen was so caked up with grease that it was dripping down onto the stove. The dishes in the cabinets had food stuck on them.
Stayed 4 nights in Mar 2022
Response from VrboOwner on 10 Nov 2022
Thank you for your feedback and bringing these issues to our attention. We here at Southern pride ourselves in providing quality guest services and products to our guest. Our 24 hours Guest Service Team is always available to assist with any issues. We would like to ask in the future, to please let us know if any issues come up so we can quickly address them and get your stay with us back on track. We look forward to hosting you again here on the Gulf Coast. – Your Southern Team.
Verified

10/10 Excellent

Jeremy G.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Pensacola was awesome. We enjoyed our stay here.
Stayed 6 nights in Apr 2026
Response from VrboOwner on 30 Apr 2026
Thank you for sharing your experience and kind words. We’re glad you enjoyed your stay and hope to welcome you back on your next visit to Pensacola.
Verified

8/10 Good

Donna T.

Liked: Check-in, communication, location, listing accuracy

Family Vacation

The house was in the perfect location for our family vacation. The beach was close and our family enjoyed it daily. The beach chairs available were in poor condition so bring some with you. There was a nice canopy to bring to the beach and a little cart to haul beach items. The kitchen was well stocked with dishes, cups, glasses, and utensils. The bathrooms were stocked with plenty of towels which was very nice. If you like pizza bring your own pizza pan and cutter 😊. We really enjoyed the upper deck!! All and all a very nice place and we would come back again!!
Stayed 7 nights in Oct 2021
Response from VrboOwner on 29 Oct 2021
Hello Donna, Thank you for the review. We will pass along your feedback to our team. We would love the opportunity to host you again on your next Gulf Coast trip. Sunny Regards, Your Southern Team
Verified

8/10 Good

Deidre F.

Liked: Check-in, communication, location, listing accuracy

8th Annual Emerald Coast Family Vacation (2021)

The location of the home made this an awesome find for our family’s stay for our annual trip to Pensacola Beach! We had just a short 200 yards to the waters edge of the beautiful white sandy beaches of paradise and just a short 3 minute drive or 20 minute walk to the Pensacola pier and Casino Beach (The Beachball Water Tower). Plenty of space and storage for a family of 8. The mattresses on all four beds (2 queen, 2 twin) in the bedrooms were FIRM and not very comfortable at all and could definitely stand to be updated sooner rather than later. Our first night at the house my oldest son, his fiancé, and 2 year old daughter were headed to bed and upon turning down the bed found that one of the pillowcases had blood stains that were very noticeable and the bed linens for the bed did not seem to be cleaned or changed prior to our check in. The bed in the master also had a fairly large stain as well. There was a “spare TV” in the walk in closet in the master bedroom which my husband and I attempted to use one night during our stay at which time we found there was no remote or cable provided for the TV so it was left in the closet useless. Master In-Suite toilet had urine puddle and dried stains on bottom of commode, floor between shower and commode and had to be cleaned as well. My middle son and teenage brother shared the sleeper sofa in the living room. Linens on sleeper sofa were sand filled and dirty with footprints sand and dirt and had to also be washed prior to first nights sleep. After the stains, the commode, and all of the linens were found to be questionable for cleanliness I personally deep cleaned the entire home and vacuumed the sofas the next day while my family enjoyed the beach. A good look into the cleaning crew may be needed here but other than that our stay was fantastic and our family had one of the best trips yet. We booked a fishing charter for all the guys for one day of our trip (using the “Southern Perks” offers) that was cancelled less than 12 hours from departure due to being “double booked” and was made wait for a refund for over one week. Thankfully through that storm came beautiful sunshine in the way of Captain David of Mossy Tails Charters, LLC who saved the day and took my guys on the best trip ever! Definitely would stay again if we were down and the home was available as it was reasonably priced and conveniently located but will make sure all excursions and ventures are booked privately and guaranteed.
Stayed 9 nights in Jun 2021
Response from VrboOwner on 13 Aug 2021
Hello Deidre, Thank you for taking the time to review your stay. We do apologize about the linens on sleeper sofa and the cleanliness issues in the bathroom. We would have loved the opportunity to rectify these issues for you, had we been made aware. We appreciate your patience with our local vendors. We are delighted to hear you found a vendor that was able to show you a memorable time out on the water. We would love the opportunity to host you and your family again! Sunny Regards, Your Southern Team
Verified

10/10 Excellent

Paul C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing house and location

We had a fantastic time during our stay. The house was perfect and clean and everything was just as advertised online. The house looks even better in person than in the pics. 1 minute walk to the beach and the house is perfect for a big family or two couples with kids.
Stayed 3 nights in May 2021
Response from VrboOwner on 25 June 2021
Thank you for reviewing your stay, we are thrilled to hear how much you enjoyed your stay. We hope to host you again soon! Kind Regards, -Your Southern Team
Verified

8/10 Good

Joseph D.

Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication

Almost Perfect

Had a wonderful time and deserving of 5 stars if not for two small issues. #1- Management showed up unannounced on Sunday morning. They just wanted to change a wall receptacle (plug), but a simple call beforehand would have meant the world. Tacky and unprofessional to say the least. #2 The automatic lock on the back door of garage did not work as instructed at times. We eventually got in, but this gave us trouble throughout the stay. Would recommend to anyone as long as issues are cleared up. 4 Stars!!
Stayed 4 nights in Apr 2021
Response from VrboOwner on 22 June 2021
Thank You for reviewing your recent stay. We hope to host you again soon! Kind Regards, -Your Southern Team
Verified

6/10 Okay

Natalia V.

Liked: Cleanliness, check-in, communication, location

Great location and nice property but no supplies

The house is nice and the location is great, within walking distance to the beach. However, this is not your typical vrbo with fully stocked kitchen and bathrooms. You will beed to bring everything, from dish soap and toilet paper to clothes detergent. The property only gives you the bare essentials for the first day (literally, only one roll of toilet paper and one dishwasher tablet). This is included in the description but you need to scroll down to see it. I am used to places that come with enough of the essentials so it was disappointing to see how limited this place was.
Response from VrboOwner on 10 May 2021
Thank you for reviewing your stay, we hope to host you again soon! Kind Regards, -Your Southern Team
Verified

10/10 Excellent

James C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Vibes

Beautiful location, was a little colder than we expected outside but the house was cozy!
Stayed 1 night in Mar 2021
Response from VrboOwner on 12 Apr 2021
Thank you for your feedback, it is truly valuable for our successes. We hope to have you back along the Gulf Coast soon! Kind Regards, -Your Southern Team
Verified

6/10 Okay

Diana P.

Liked: Check-in, location
Disliked: Communication

No bbq on property & kitchen sink leaking.

Soon as I arrived I called to notify them kitchen sink was leaking and there was no gas grill on property as they had listed. Second day I called again and their response was ticket was submitted soon as the property manager responds we’ll have an answer. By the third day we went and bought a grill never heard back from the property about the leak or gas grill.
Stayed 4 nights in Aug 2020
Response from VrboOwner on 26 Aug 2020
Hello Diana, thank you for your review and feedback. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We can assure you the gas grill is located in the garage, and the leaky kitchen sink has been fixed. We apologize these items affected your stay. We appreciate your patience during this busy time for us. We hope you decide to stay with us next year so we can show you the true definition of a 5-star stay. Thank you for being our guest! Kindest Regards, Your Southern Team
Verified

10/10 Excellent

Douglas B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

We had a great time. Thanks for allowing us to make some family memories in Pensacola

We had a great time. Thanks for allowing us to make some great family memories in Pensacola.
Response from VrboOwner on 30 Mar 2020
We love a good family vacation and we are happy to know that you had a great time! Thank you for your review! We hope to see you again next year!
Verified

10/10 Excellent

Christopher L.

Super great place to stay with family!

Great place to take a family. Close to everything you need. Overall great experience
Stayed 3 nights in Jun 2018
Response from VrboOwner on 30 Mar 2020
Hello Christopher! Thank you for your review! We are so glad to hear you enjoyed your stay and that the property had everything you needed to make your vacation great! Come back and see us again soon!
Archival

10/10 Excellent

Martha M.

Ubicacion

Todo muy bien... Esperamos volver el próximo año... Chihuahua Mexico
Stayed 3 nights in Jul 2017
Response from VrboOwner on 2 Nov 2022
Hi Martha, ¡Muchas gracias por dejarnos esta reseña! ¡Nos encanta que haya tenido una experiencia agradable con nosotros y esperamos que la próxima vez que esté en el área nos brinde la oportunidad de hospedarlo una vez más! Saludos amables, Su equipo del Sur
Archival

2/10 Terrible

Abigail T.

Dirty/Poor customer service

I called to try and get into the house about four hours early offering to pay an early access fee is necessary, they told me to call back in about an hour to check the status of the cleaning crew. I waited and called back, the customer service agent got snippy and said the unit was clean but they were waiting on the inspection and I should call back in an hour to check the status. I called back, mind you I had been in town for two hours at this point waiting, they were VERY rude saying they would call me back after inspection. I drove to the property at this point and waited. They never called me back I waited two more hours while an inspector NEVER SHOWED! Upon entering the house there were dead roaches in the kitchen and the living room, the wifi did not work, hair from the previous guests in the bedroom in the dresser and the floor and to top it all off my kids found dirty underwear in the deck. We called to complain about the cleanliness and the wifi, they said that a manager would get back to us on the cleanliness. THAT NEVER HAPPENED, and the wifi wasn't fixed until the day before we left. I will NEVER rent from this company again.
Response from VrboOwner on 30 Mar 2020
Hello Abigail, Thank you for providing feedback in regards to your recent stay with us. We want to first sincerely apologize for any inconvenience you experienced during your stay. Southern’s vision is to be the most caring company on the coast and we are sorry to hear you felt your experience when attempting to access the unit early was not ideal. We strive to make the check in process as seamless as possible and we do our very best to allow guest early access into properties when possible but unfortunately being a larger home this unit was not available for early access on this date. We maintain a high standard for our rentals and that starts with the cleanliness of the units. We take any complaints such as these very seriously and your concerns were given to the property conditions team to review as you requested however we show the only issue you requested to be addressed was the internet. We scheduled a technician from the internet provider to come out at their earliest appointment, unfortunately when working with 3rd party companies we can be at the mercy of their schedule and we apologize for any inconvenience that caused. We will be reviewing your concerns with our Guest Services department as well as our Property Conditions Team and appreciate the opportunity to improve on our quality of services. ~ The Southern Team

About the host

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