I would have left a 2 star review, but this platform has 3 stars as the minimum.
Upon arrival, we found the upstairs guest bedroom had a maintenance panel on the wall that had been removed -- I had to put it up myself to prevent a safety hazard for my young children. This panel being off seems to have been related to an issue with the radiant floor heating, which was stuck *on* for our entire trip despite it being the middle of summer and extremely hot.
Winter Park Escapes was responsive over email and sent out a technician twice, but they did not fix the stuck radiant heating (the wall panel was turned off the entire time), so each night the bedroom our children were supposed to sleep in was 78-79 degrees and the toddler floor bed we brought was like a pan being heated on a stove, which made it unsafe for our children to stay in the room. This meant 1 of the 4 bedrooms for our stay was completely unusable.
Winter Park Escapes never fixed the issue, and it took 2 full days for them to realize it was the radiant floor heating that was the problem (initially they claimed it was a ventilation issue related to opening the windows or turning on ventilation, which we had done ourselves immediately on arrival and made the rest of the home very comfortable).
They offered us nothing but a "we're sorry" after this very poor experience and we do not plan to stay with this company again given how dismissive they were of a safety issue.
It's really a shame because the home itself was absolutely beautiful. Had Winter Park Escapes properly maintained the heating system, this would have easily been a 5 star stay.