Ke's Rustic Retreat On the Lake

We are also less than impressed with the experience with this guest. And their review does not accurately describe the experience. Susan’s complaints started immediately after arriving at the cottage. We have a single glade plug in the cottage, in a common scent, set to low. Upon arrive Susan informed us that she has a serve allergy to scented products and almost needed hospitalized from the scent of the air fresher, and that we are required by law to provide a scent free environment. We apologized and explained that short term rentals are private residences, we do not claim to be scent free and most guest who have issues with scent advise us ahead of time. We ask guests upon booking if there is any special requests or things we can do to ensure they have a great stay. Had we known we would have been happy to take steps to minimum the fragrance in the cottage. Susan interrupted this as me blaming her for her allergy. Unfortunately there was a leak after the rain. We had never had a leak there before, pictures were taken and there is no staining or evidence of previous leak. The bubbling was fresh and caused by the current leak. Susan would not allow us to enter the property to have the leak looked at/repaired because she would be out and there is no safe in the cottage to lock up her valuables. Which she also complained about. We do not have a safe listed as an amenity. We offered a refund to check out and find alternate accommodation but Susan decided to stay. Later changing her mind to leave a day early, then 2 days early. Both nights we refunded. The cottage is on a septic system. There is no ‘grey water’ system that would back up and upon checkout all drains were checked and running properly. Susan complained about the noise of the fridge, having to pay a pet cleaning fee (which she was aware of ahead of time), amenities not provided that we made no claims to provide. The leak that was out of our control that she would not allow us to fix. Drainage issues that were not there. Susan was very difficult to communicate with and argumentative/hostile. She was not responsive to or open to any attempts to adresses her concerns. Would not recommend this guest.