Aparthotel

Rakuten STAY Hakone Susuki Grass Fields

Choose dates to view prices

Photo gallery for Rakuten STAY Hakone Susuki Grass Fields

A residential area with modern houses, a well-maintained lawn, and a clear sky.
A modern hotel room with two beds, a wooden table, a small sofa, and a decorative dog statue.
A modern living room with a sofa, a coffee table, and bean bags.
A spa area with a hot tub, tiled walls, and a control panel.
A modern dining area with a wooden table, wicker chairs, and a large window offering a view of the outdoors.

Reviews

9.2 out of 10
Wonderful

Highlights

  • Onsite parking available

    Convenient and secure on-site parking, a rare amenity in the area.

  • Discover nearby landmarks

    Walk to Fuji-Hakone-Izu National Park

Popular amenities

  • Free Wi-Fi
  • Kitchen
  • Air-conditioning
  • Electric vehicle charging point
  • Self-parking included
  • Refrigerator
The current price is AU$362
includes taxes & fees
17 Jan - 18 Jan 2027

Explore the area

View map
1246-80 Rokurobee, Sengokuhara,, Hakone, Kanagawa, 250-0631
  • Place, Sengokuhara Onsen
    ā€Ŗ1 min walkā€¬
  • Place, Sengokuhara Susuki Prairie
    ā€Ŗ1 min walkā€¬
  • Place, Daihakone Country Club
    ā€Ŗ6 min walkā€¬

Choose your unit

View all photos for Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

A modern living room with a sofa, a coffee table, and bean bags.

Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Futons

View all photos for Family Room / 4 people capacity, Non Smoking

A modern living room with a flat-screen TV, a sofa, a table, a baby play area, and a window.

Family Room / 4 people capacity, Non Smoking

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Futons

View all photos for 2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

A modern hotel room with a telescope, a dining area with wicker chairs, a large bed, and a view of the outdoors.

2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

  • 69 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

View all photos for 2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

A modern hotel room with a large sliding glass door leading to an outdoor dining area, a wooden table with a tray, a sofa, and a bed.

2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

View all photos for Stayable Showroom / 6 people capacity, Non Smoking

A modern hotel room with two beds, a wooden table, a small sofa, and a decorative dog statue.

Stayable Showroom / 6 people capacity, Non Smoking

  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

View all photos for Family Room

A hotel room with a large bed, two bedside lamps, a nightstand, and a wall-mounted light fixture.

Family Room

  • Sleeps 4
  • 2 Single Futons and 1 Queen Bed

View all photos for 6 Person Room

A double room with two beds, a wooden nightstand, and wall-mounted lights.

6 Person Room

  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

View all photos for Queen Beds + Raised Floor Area

A hotel room with a large bed, two bedside lamps, a nightstand, and a wall-mounted light fixture.

Queen Beds + Raised Floor Area

  • Sleeps 4
  • 2 Single Futons and 1 Queen Bed

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Similar properties

Atami and Maiko rooms adjoin
Geisha House Atami - fireworks view
Atami
  • Ocean view
  • Kitchen
  • Washing machine
  • Air-conditioning
10.0 out of 10, Exceptional, 1 review
The price is AU$177
includes taxes & fees
1 Oct - 2 Oct
Geisha House Atami - fireworks view

About this property

Rakuten STAY Hakone Susuki Grass Fields

This smoke-free aparthotel features free self-parking and a vending machine. Each apartment boasts a spring water bath and a heated floor, while offering a kitchen and a fridge. Guests can appreciate conveniences, such as a microwave and a coffee/tea maker, and other amenities include free WiFi and a stovetop.
Rakuten STAY Hakone Susuki Grass Fields offers 20 accommodations with complimentary bottles of water and coffee/tea makers. Each accommodation is individually furnished. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils.

Bathrooms include a separate bath and shower, spring water baths, toilets with an electronic bidet and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include rice cookers and a hairdryer.

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM

Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance

This property doesn't offer after-hours check-in

A virtual front desk provides assistance to guests

Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Important information

You need to know

Property # 115979800
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Frequently asked questions

Is Rakuten STAY Hakone Susuki Grass Fields pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Rakuten STAY Hakone Susuki Grass Fields?

As of 18 Sept 2026, prices found for a 1-night stay for 2 adults at Rakuten STAY Hakone Susuki Grass Fields on 17 Jan 2027 start from AU$362, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Rakuten STAY Hakone Susuki Grass Fields?

Self-parking is free at this property.

What time is check-in at Rakuten STAY Hakone Susuki Grass Fields?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Rakuten STAY Hakone Susuki Grass Fields?

Checkout is at 10:00 AM.

Where is Rakuten STAY Hakone Susuki Grass Fields located?

Located in Sengokuhara, this aparthotel is steps from Sengokuhara Onsen and 2.5 mi (4.1 km) from Lake Ashi. Sengokuhara Susuki Prairie and Daihakone Country Club are also within 10 minutes.

Rakuten STAY Hakone Susuki Grass Fields Reviews

Reviews

9.2

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 31 out of 43 reviews
Rating 8 - Good. 7 out of 43 reviews
Rating 6 - Okay. 3 out of 43 reviews
Rating 4 - Poor. 2 out of 43 reviews
Rating 2 - Terrible. 0 out of 43 reviews

9.8/10

Cleanliness

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Check-in

8.2/10

Communication

9.8/10

Listing accuracy

Reviews

Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Itā€™s a nice stay for family the only point to highlight was the staircase to second level might be a concern for elderly and luggage to be carried. It was clean, spacious with washing machine. All the essential are available. Great stay for 3 nights.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was comfortable and clean.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Plenty of space for this apartment for our family of 5. The personal hot spring tub in the toilet is also a first for us (unique) and check-in process was quite easy and seamless. Kitchen was well equipped. As we only stayed for 2 nights I cant comment on housekeeping. On-site parking is available. Only suggestion - would be better if there were more signage to the property as the last stretch of road was gravel road and we were initially not sure about turning in. Overall, would recommend and we would visit again :)
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious and clean rooms, check-in process easy if you received the email otherwise the helpline was great to help
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
clean room, amenities, friendly helpful people, location, spacious room(s) mineral hot spring room, kitchen, bedroom very comfortable. Thank you!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Exceptional stay. The amenities are wonderful. They have a fully stocked kitchen with a rice cooker, oven, hot water kettle, coffee maker, stove, pans, plates, cups etc. The outdoor balcony has an electric grill. There is a spring water bath that can fit 2. This place would be even more amazing in the autumn when the Susuki grass fields are visible. Lawson about 2 min walk away and FamilyMart about 15 mins walk.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Amenities
Disliked: Communication
Check-In staff are rude, but the cleaning staff did an excellent job maintaining the property. Amenities are good and the onsen is great! My only issue is with the check-in staff being rude and the poor sound level between the top and bottom units. You can hear the people walking all day long in the upstairs units. Recommend the property for a relaxing trip.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Good Condition
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
First time staying with Rakuten. The check in process was a bit weird at first but overall very easy. You check in on a tablet in the room and then you connect to an operator who finalizes your check in. You get a PIN code to enter the room wasā€¦ pretty easy. The unit was spotless. Very clean. Had everything you need in the kitchen. The onsen was nice. Only thing missing was a view.
Stayed 2 nights in Mar 2026
Verified review

4/10 Poor

Liked: Cleanliness, listing accuracy
Disliked: Check-in, communication
Beautiful room and property! I didn'teave a 5 star review because of how the host handled and incoming Typhoon on our last night there. We called the host to ask if in the event of an emergency we could stay an extra night (and pay for it). The host told us because our room was already booked by another group that we would have to switch rooms - we were fine with that. Because it would be a new booking we wouldn't be able to check into our new room until 3pm. Even though almost all the rooms were vacant. They said we would have to wait for 5 hours after we checked out at 10am before we could check in again at 3pm - all of this is during a potential Typhoon. Thankfully, the typhoon wasn't as bad as expected and we got out early. Hopefully in the event of an actual emergency the host will treat guests with more compassion than we were treated.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Loved this stay, it's in a quiet area close to a bus. But get the free pass if staying here to reduce costs of the bus. The only concern is how thin the walls are, we could hear our neighbours and they knocked on our door to ask us reduce noise. Overall a nic stay.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
ć‚­ćƒƒćƒćƒ³ć«ćÆć²ćØ通悊恮čŖæē†å™Øå…·ćŒęƒć£ć¦ć„ć¾ć—ćŸć€‚ćŖć¹(大äø­å°)ć€ćƒ•ćƒ©ć‚¤ćƒ‘ćƒ³ć€ć‚¶ćƒ«ć€ćƒœć‚¦ćƒ«ć€ćŠćŸć¾ć€ćƒ•ćƒ©ć‚¤čæ”ć—ć€ćƒˆćƒ³ć‚°ē­‰ć€ć‚¹ćƒˆćƒ¬ć‚¹ćŖ恏态č‡Ŗå®…åŒę§˜ć«čŖæē†ć§ćć¾ć—ćŸć€‚ęµć—ć«ćÆć€ć‚¹ćƒćƒ³ć‚øć€é£Ÿå™Øē”Øę“—å‰¤ć‚‚ć‚ć‚Šć€é£Ÿę“—ę©Ÿē”Øć®ę“—å‰¤ć‚‚å®Œå‚™ć•ć‚Œć¦ć¾ć—ćŸć€‚ä½æ恄ęØć¦ćƒ€ć‚¹ć‚æćƒ¼ć€ć‚­ćƒƒćƒćƒ³ćƒšćƒ¼ćƒ‘ćƒ¼ć‚‚ć‚ć‚Šć€å°åøƒå·¾ćØ恗恦ä½æē”ØåÆčƒ½ć§ć™ć€‚é£Ÿå™Øé”žć‚‚ååˆ†ć«ć‚ć‚Šć¾ć™ć€‚ćƒ†ćƒ©ć‚¹ć§ćƒćƒ¼ćƒ™ć‚­ćƒ„ćƒ¼ć‚’ć—ć¾ć—ćŸćŒć€ćƒćƒ¼ćƒ™ć‚­ćƒ„ćƒ¼ć‚°ćƒŖ惫ćÆ态ē‚­äøč¦ćŖćƒ›ćƒƒćƒˆćƒ—ćƒ¬ćƒ¼ćƒˆć‚æ悤惗恧恗恟怂ē«åŠ›ć‚‚å¼·ćć€ēŸ­ę™‚間恧ē¾Žå‘³ć—ććŠč‚‰ć€é‡Žčœć‚’ē„¼ćć“ćØćŒć§ćć¾ć—ćŸć€‚
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
非åøø之儽ēš„äø€ę¬”體驗
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
éƒØå±‹ć®čØ­å‚™ć‚„ē‰¹ć«é¢Ø呂ćÆćØć¦ć‚‚ę°—ć«å…„ć£ć¦ć¦ć€ć„ć¤ć‚‚Rakutenstay悒ä½æć£ć¦ć¾ć™ć€‚ä»Šå›žćÆåˆć‚ć¦ć“ć“ć‚’åˆ©ē”Øć—ć¾ć—ćŸćŒć€äøŠć®éƒØå±‹ć®å­ä¾›ć®čµ°ć‚‹éŸ³ćæ恟恄ćŖć®ćŒć‹ćŖć‚Šć†ć‚‹ć•ć‹ć£ćŸć®ćŒćØ恦悂ꮋåæµć§ć—ćŸć€‚
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

å…Ø恦恮čØ­å‚™ć€ć‚µćƒ¼ćƒ“ć‚¹ć€ä¾”ę ¼ć«å¤§ęŗ€č¶³ć€‚
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
ęø…ę½”ę„ŸćŒć‚ć£ć¦éžåøø恫č‰Æć‹ć£ćŸć§ć™ć€‚
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
éƒØå±‹ć®é›°å›²ę°—ćŒć„ć„
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
č¶…ę£’ę›“č¶…ē“šä¹¾ę·Ø
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
ē“°ć‹ć„ćØć“ć‚ć®ęø…ęŽƒć‚’ć—ć£ć‹ć‚Šč”Œć£ć¦é ‚ć‘ć‚Œć°ć€ć‚ćØćÆčØ€ć†äŗ‹ćŒćŖć„ćć‚‰ć„ę„½ć—ć‚ć‚‹ć—ć€ć‚†ć£ćć‚Šć§ćć¾ć™ć€‚
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
ćƒšćƒƒćƒˆåŒä¼“ć§ćć‚‹ć“ćØ怂
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
ćØ恦悂åæ«é©ć«éŽć”ć›ć¾ć—ćŸć€‚ęø©ę³‰ć‚‚č‰Æć‹ć£ćŸć§ć™ć€‚
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 1 night in Apr 2026