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Garden & City Cauterets Balneo

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Photo gallery for Garden & City Cauterets Balneo

An indoor swimming pool with clear blue water, a modern architectural design, and a seating area with a sofa and potted plants.
A town with traditional European architecture, including multi-story buildings with sloped roofs and balconies.
A modern hotel lobby with a central buffet area, seating arrangements, and a reception desk.
A modern hotel room with a large bed, a small bedside table, a view of the city through a large window, and a balcony.
A neatly made bed with pillows and a rolled towel, a bedside table with a lamp, and a wall with geometric patterns.

Reviews

8.2 out of 10
Very good

Highlights

  • Dive into relaxation
    Unwind in the top-rated pool, your perfect spot for relaxation.
  • Relax in the indoor pool
    A rare find in this area - enjoy a swim, whatever the weather.
  • Discover nearby landmarks
    Close to Cirque du Lys Gondola

Popular amenities

  • Indoor pool
  • Street parking available
  • Pets allowed (fee applies)
  • Laundry room
  • Picnic area
  • Full-service spa
The current price is AU$178
includes taxes & fees
23 Aug - 24 Aug

Explore the area

View map
11 avenue du General Leclerc, Cauterets, Hautes-Pyrenees, 65110
  • Place, Cauterets Baths
    ‪3 min walk‬
  • Place, Cirque du Lys Gondola
    ‪5 min walk‬
  • Place, Pyrénées National Park
    ‪4 min drive‬
  • Airport, Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.)
    ‪51 min drive‬

Choose your unit

View all photos for Studio for 2

A hotel room with a bed, a nightstand with a lamp, and a view of buildings outside.

Studio for 2

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for 2 communicating studios for 8 people

A compact kitchen with a dining area, including a coffee maker, a sink, and wooden chairs.

2 communicating studios for 8 people

  • 50 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 Single Bunk Beds, 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Apartment for 10 people

A modern kitchen with white cabinets, a microwave, and a stove. There is a dining area with a table and chairs, and a living room with a beige sofa and a TV on a stand.

Apartment for 10 people

  • 70 sq m
  • 3 bedrooms
  • Sleeps 10
  • 1 Double Bed, 2 Single Beds, 1 Single Bunk Bed and 2 Double Sofa Beds
  • Free Wi-Fi

View all photos for Studio for 2

A town with traditional European architecture, including multi-story buildings with sloped roofs and balconies.

Studio for 2

  • Mountain view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double Room

A modern hotel room with a large bed, a small bedside table, a view of the city through a large window, and a balcony.

Superior Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio for 4

A hotel room with a bed, a television, a nightstand, and a view of the outside.

Studio for 4

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed OR 2 Single Beds and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Comfort Duplex, 1 Bedroom (For 6)

A modern, compact living space with a dining area, sofa, and staircase.

Comfort Duplex, 1 Bedroom (For 6)

  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed, 1 Double Sofa Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Apartment for 10 people

A modern living room with a sofa and dining table, a kitchen area with cabinets and appliances, and a hallway leading to another room.

Apartment for 10 people

  • 70 sq m
  • 4 bedrooms
  • Sleeps 10
  • 2 Double Beds, 2 Single Bunk Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Single Double Room

A neatly made bed with a geometric headboard, bedside tables, and a view of the city through sheer curtains.

Single Double Room

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Garden & City Cauterets Balneo

This smoke-free residence features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Garden & City Cauterets Balneo offers 136 accommodations. Flat-screen televisions are featured in guestrooms. This Cauterets residence provides complimentary wireless Internet access.
An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the residence's full-service spa. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 30
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 25 February to 23 March:
  • Hot tub

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 12 per pet, per day (maximum EUR 54 per stay)
Service animals are welcome, and are exempt from fees
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 1.57 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 17 for adults and from EUR 12 for children
  • Pet fee: EUR 12 per pet, per day (maximum EUR54 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 1237273
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Cheques-vacances and cash
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned

Frequently asked questions

Does Garden & City Cauterets Balneo have a pool?

Yes, this property has an indoor pool and a children's pool.

How much does it cost to stay at Garden & City Cauterets Balneo?

As of 6 Aug 2026, prices found for a 1-night stay for 2 adults at Garden & City Cauterets Balneo on 23 Aug 2026 start from AU$178, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Garden & City Cauterets Balneo pet-friendly?

Yes, this property allows pets (limit 1 total). There's a fee of EUR 12 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Garden & City Cauterets Balneo?

There is free parking nearby.

What time is check-in at Garden & City Cauterets Balneo?

Check-in start time: 4:00 PM; check-in end time: midnight. Early check-in is available for a fee of EUR 30 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Garden & City Cauterets Balneo?

Checkout is at 10 AM. Late checkout is available for EUR 30 (subject to availability).

Where is Garden & City Cauterets Balneo located?

This family-friendly Cauterets residence is located near a boardwalk, within 2 mi (3 km) of Cirque du Lys Gondola and Pyrénées National Park. Pont d'Espagne and Puntas Gondola are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Garden & City Cauterets Balneo Reviews

Reviews

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 105 out of 280 reviews
Rating 8 - Good. 111 out of 280 reviews
Rating 6 - Okay. 39 out of 280 reviews
Rating 4 - Poor. 22 out of 280 reviews
Rating 2 - Terrible. 3 out of 280 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

9.4/10

Check-in

8.8/10

Communication

8.8/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great stay!
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great, clean and functional accommodation. Especially liked the outdoor pool & the fact you are right in the centre of the town.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Earl

Liked: Cleanliness, property conditions & facilities, communication
Nice central place in Cauterets. Only problem is the parking situation if you didn’t reserve in advance.
Stayed 3 nights in Feb 2024
Verified review

6/10 Okay

Rod

Liked: Cleanliness, property conditions & facilities, communication
Property is good, but the outside pool wasn’t open and area around it not cared for much which we were looking forward to. Inside Spa was very good though. Took a while to get the deposit credited back to my account.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Christophe

Liked: Cleanliness, check-in, communication, listing accuracy
L arrivée fut top ; l appart etait propre , super équipé ; le personnel beaucoup de jeunes ( gros point fort ) était aux petits soins pour moi , d'une gentillesse et d un professionalisme exemplaire ; les activités étaient sumptueuses : La piscine intérieure super propre , le hammam , le sauna en plus à disposition etaient pour moi un gros plus : apres le ski du matin , profiter de ces installations m a permis de décompresser de mon année stressante de boulot ( j ai une sociéte evenementielle ) et va meme me permettre de redemarrer ma saison évenementielle ultra chargée.Enfin en plus le restaurant au sein méme de l'établissement est d un rapport qualite prix top et les services esthetiques sont tres complet et le personnel est tres efficace.Je suis arrivée mardi : Seul Regret : Je fus obligé de repartir vendredi à la fin de mon séjour merci pour tout je recommanderais et reviendrais surtout
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Virginie

Liked: Cleanliness, check-in, communication, listing accuracy
Équipe très professionnelle. Juste la balneo, l'eau n'était pas assez chaude et les jets mériteraient d être plus forts. Emplacement parfait, avec aux alentours des espaces de parkings gratuits
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Cindy

Liked: Check-in
Chambre propre Vu sur la montagne et la terrasse
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

florence

Liked: Cleanliness, check-in, communication, listing accuracy
Très beau séjour en fin de saison. Personnel très agréable. Les espaces communs sont propres et modernes. La chambre supérieure a une grande douche et un grand lit. La piscine de la balnéo est assez grande pour faire quelques longueurs . Le petit déjeuner est bon . Parking gratuit en bas de la rue.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

GERARD

Liked: Cleanliness, check-in, communication, listing accuracy
Nous étions côté rue mais insonorisation excellente. Très propre , manque juste une petite hotte dans la kitchenette. Deco refaite récemment plutôt sympa. Balneo très agréable après les efforts mais il faut y aller assez tôt car à 17h c’est bondé. Personnel souriant et très sympa.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Pieyre

Liked: Cleanliness, check-in, communication, listing accuracy
Parfait pour un voyage en famille
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Ronaldo

Liked: Cleanliness, amenities, communication
Localizacao do hotel excelente na rua principal e perto do teleferico que leva a estação . Limpo, renovado .
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Benjamin.

Liked: Cleanliness, amenities, communication
Logement correct et très propre mais qui manque cruellement de rangement. Le personnel et notamment la réception est très sympathique et toujours prêt à répondre à vos besoins. La balneo est un plus mais l’eau de la piscine est un peu froide.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Edouard

Liked: Cleanliness, amenities, communication
Hébergement parfait pour une famille avec enfant !
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

elodie

Liked: Cleanliness, communication
Rapport qualité-prix pas au niveau. Il y a une piscine mais froide avec le toit abîmé. On a payé 350€ la nuit, trop cher pour les prestations. On attendait de l'espace balnéo un endroit cocooning pour se détendre en fin de journée mais la température de l'eau ne le permettait pas... Dommage
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Caroline

Liked: Cleanliness, room comfort
Lieu idéal pour un séjour en famille, nous avons particulièrement apprécié la piscine et l’espace jeux qui est un vrai plus avec des enfants.
Stayed 6 nights in Dec 2025
Verified review

8/10 Good

Audrey

Liked: Cleanliness, amenities, communication
Le personnel était très courtois et avenant
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Louisa

Liked: Cleanliness
Disliked: Room comfort, communication
Télévision HS de notre arrivée jusqu’à 22h00 avec insistance
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Valérie

Liked: Cleanliness, communication
Disliked: Amenities
Trop cher piur les prestations proposées
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

georges

Liked: Cleanliness, room comfort, communication
Séjour détente. Chambre confortable. Parking non utilisé car un peu cher. Peut mieux faire concernant la propreté : un peu poussiéreux sous le lit, table mal essuyée (du gras ).
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Olivier

Liked: Cleanliness, room comfort, communication

Excellent

Note séjour dans cet hôtel a été super à tous les niveau Logement Accueil balneo Situation de l'hôtel
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

nadège

Liked: Cleanliness, room comfort, communication

Très bon séjour

Hôtel très bien situé. Pas de bruits. Chambres propres et confortable. Balnéo très bien.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Vanessa

Liked: Cleanliness, room comfort, communication
Hotel tres bien situe, conforme a la description lors de la reservation. Personnel tres agreable et souriant. Seul petit bemol le prix du petit dejeuner est un peu excessif.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Agnès

Liked: Cleanliness, room comfort
Disliked: Communication
Nuits très bruyante côté rue. 4 soirs sur 7 clientèle café du commerce. Demande de changement de chambre pour être côté montagne sans réponse de la part de l’hôtel. Piscine extérieure condamnée deux années d’affilée.
Stayed 7 nights in Jun 2025
Verified review

6/10 Okay

Frédérique

Liked: Cleanliness, room comfort, communication

M

Séjour appréciable surtout grâce à la piscine, dont nous avons beaucoup profité. La chambre réservée n'était pas celle prévue àcause d'un bug informatique à priori : nous avons eu des lits séparés. Le restaurant de l'hôtel : une catastrophe. La majorité ce qui était indiqué sur la carte n'était pas disponible. Malgré un resto presque vide, le service était très long (2h pour une entrée et un plat). Le bar : pareil. Impossible de commander, plus de ci ou de ça. Nous avons apprécié : sa localisation, les jeux a disposition, le personnel.
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

Eric

Liked: Cleanliness, room comfort, communication

Hôtel Cauterets

Séjour en couple.Tres sympathique. Lit confortable. Chaleur insupportable dans la chambre. Personnel à l'accueil prévenant. Serveurs au restaurant très gentils mais anglophones. Ce qui peut poser problème aux clients qui ne parlent pas anglais
Stayed 1 night in Jun 2025