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Apartment

Norus Providencia

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Room
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Front of property
Room
Dining room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Pets stay free
  • Kitchen
  • Laundry room
  • Air-conditioning
  • Furnished balcony
The current price is AU$114
17 June - 18 June

Explore the area

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Capellan Abarzua 240, Providencia, Santiago, Región Metropolitana, 7520441
  • Place, Chilean National Zoo
    ‪1 min walk‬
  • Place, La Chascona
    ‪5 min walk‬
  • Place, Patio Bellavista
    ‪7 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪21 min drive‬

Choose your unit

View all photos for Executive Apartment, 1 Bedroom

Room

Executive Apartment, 1 Bedroom

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Futon
  • Free Wi-Fi

View all photos for Family Apartment, 2 Bedrooms

Living room

Family Apartment, 2 Bedrooms

  • 60 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed, 2 Single Beds and 1 Single Futon
  • Free Wi-Fi

View all photos for Executive Apartment, 2 Bedrooms

Room

Executive Apartment, 2 Bedrooms

  • 55 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 2 Single Beds and 1 Single Futon
  • Free Wi-Fi

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About this property

Norus Providencia

Concierge services, laundry facilities and a 24-hour front desk are available at this apartment building. WiFi in public areas is free. Other amenities include a computer station, express check-out and tour/ticket assistance. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Guests will appreciate conveniences, such as a sitting area and an electric kettle, while an LCD TV with cable channels and Netflix provide a bit of entertainment.
Norus Providencia offers 15 air-conditioned accommodations with a safe and a hairdryer. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature down duvets. Accommodation at this 3.5-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). 32-inch LCD televisions come with cable channels and Netflix. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in March 2025.

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your government-issued photo ID after booking

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

Pets stay for free

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total (up to 15 kg per pet)

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).
  • A damage deposit of USD 150 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 6)
  • Covered extended parking fee: USD 12 per day
  • Pet deposit: USD 300 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Futon bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 15388988
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

Frequently asked questions

Is Norus Providencia pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a deposit of USD 300 per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Norus Providencia?

As of 25 May 2026, prices found for a 1-night stay for 2 adults at Norus Providencia on 17 June 2026 start from AU$114, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Norus Providencia?

Extended parking is available for USD 12 per day.

What time is check-in at Norus Providencia?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Norus Providencia?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Norus Providencia provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 50 per vehicle applies.

Where is Norus Providencia located?

Located in Bellavista, this apartment building is within a 15-minute walk of La Chascona and Parque Metropolitano. Santa Lucia Hill and Plaza de la Constitucion are also within 2 mi (3 km). Salvador Station is 11 minutes by foot and Baquedano Station is 14 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Norus Providencia Reviews

Reviews

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 33 out of 66 reviews
Rating 8 - Good. 18 out of 66 reviews
Rating 6 - Okay. 5 out of 66 reviews
Rating 4 - Poor. 4 out of 66 reviews
Rating 2 - Terrible. 6 out of 66 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Check-in

7.6/10

Communication

10/10

Listing accuracy

Reviews

Verified

8/10 Good

JAIME

Liked: Cleanliness, room comfort, communication
Nice place
Stayed 5 nights in Feb 2023
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Close to good restaurant bella vista.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Micheal

Liked: Cleanliness, room comfort, communication
Great neighborhood location. Walkable to things to do, dinner, drinks and public transportation.
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Klaus

Liked: Cleanliness, amenities, property conditions & facilities, communication
I will advise to stau on this property. Very good service and good value for the money
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Kelly Ann

Liked: Cleanliness, amenities, property conditions & facilities
A thoroughly enjoyable situation, location & environment, but I should recommend you speak Spanish because you will be disadvantaged. Everyone was overwhelmingly kind to me & I will return on my next vacation if possible!!! Stay at Norus , call Camilla en el despacho 🔑
Verified

8/10 Good

Bernard

Liked: Cleanliness, property conditions & facilities, communication
Nice room but not the one pictured. No cutlery. Lots of neighborhood dogs that like to bark through the night.
Stayed 3 nights in Mar 2023
Verified

8/10 Good

Bruno

Liked: Amenities
Nothing
Stayed 1 night in Apr 2024
Verified

8/10 Good

Arnold

Liked: Cleanliness, amenities, communication
For safety reason it not convenient to walk on the streets especially at night
Stayed 21 nights in Feb 2023
Verified

2/10 Terrible

Linda

Disliked: Cleanliness, amenities, communication
Unfortunately, my stay ended poorly due to how a deposit deduction was handled. I have been traveling for over four years with my dog and stayed in over 145 accommodations; I have never received a complaint or deposit deduction. This history is verifiable through Hotels.com. During my stay, there was a one-time accident involving my pet while I was unwell. I informed the property immediately, apologized in writing, and took preventive measures. I was told there could be an additional laundry cost, but no amount was communicated in advance. I was shown photos of two towels on Thursday before check-out. On check-out day, I waited 20 minutes at reception before the deposit deduction was discussed. No itemized breakdown or explanation for the calculation was provided. A significant portion of my deposit was deducted, including additional linens beyond the originally mentioned towels. Even if replacement or special cleaning had been necessary, the amount is not consistent with standard laundering or replacement costs. Future guests should request written confirmation of extra charges and documentation before check-out, especially when traveling with pets.
Toiletseat only 30 cm above floor.
Worn fabrics all over the apartment.
Stayed 7 nights in Jan 2026
Verified

4/10 Poor

Verified traveller

Disliked: Communication

Run down. No attempt to fix TV for 4 days

Run down. Very dated. Has been in need of repair for some time. Mold near bathtub. Rust on metal trim. Warped wood floors near bathroom. TV broke on second day and they told me to flip a switch after I followed up. Then nothing for 3 days. Room did not match picture in confirmation email. Water leaking from refrigerator, so we put down a towel to soak it up. Cleaning crew just removed the towel, but nothing done to fix the issue. Neighborhood not as bad as some other reviews. Daily housekeeping was nice.
Stayed 6 nights in Jan 2024
Verified

6/10 Okay

Geova Éder

Liked: Cleanliness

Razoável , pra uma viagem curta compensa

Foi uma boa estadia , a localização é boa , mas o quarto precisa de muitos reparos e uma modernização seria bem-vinda ! Infelizmente o Wi-Fi não funcionava no quarto , o que dificultou muito e o aquecedor não estava funcionando em um dos quartos
Stayed 4 nights in Jun 2023
Verified

8/10 Good

Caroline Luize Baréa

Liked: Cleanliness, property conditions & facilities
O local é muito bom e compatível com as fotos do anúncio. Apenas o wifi deixou a desejar por ter um sinal muito fraco.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort, communication

A éviter

Mauvaise communication, malgré nos essais pour résoudre un problème de réservation ils ne nous ont pas répondu (14 appels). En arrivant à l’hôtel pas de personnel en réception et ils nous ont laissé sans logement pour la nuit.
Stayed 1 night in Apr 2023
Verified

4/10 Poor

mauricio

Disliked: Cleanliness, room comfort

Muy regular

El apartamento es muy pequeño e incómodo. Esta muy mal tenido. Muy mal aseo. No se recomienda
Stayed 1 night in Dec 2022
Verified

6/10 Okay

RICARDO

Liked: Cleanliness
Departamento está bien , pero colchón viejo y se sentían resortes , al segundo día me cambiaron colchón según mi solicitud.
Stayed 2 nights in Jun 2021
Verified

4/10 Poor

Nicolas

Disliked: Cleanliness

Decepcionante

Al llegar a la habotacion este tenia sus sabanas sucias con pelos y pelusas el sofa estaba en muy mal estado al sentar se sentian los palos y esta muy suelto, La tv muy pequeña y esta ubicada al lado de la ventana con el reflejo del sol no se aprecia bien. Me toco un dia con mucha bulla de martillos, taladro, etc...
Stayed 3 nights in Mar 2021
Verified

10/10 Excellent

Javier

Liked: Cleanliness, room comfort, communication
Sin problemas, cómodo y privado
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Cristiam

Liked: Cleanliness, room comfort, communication
Excelentes habitaciones, lugar muy seguro
Stayed 3 nights in Feb 2021
Verified

8/10 Good

escarlett

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was a good staying in this apartment, very close to good bars and restaurants
Stayed 2 nights in Dec 2020
Verified

10/10 Excellent

Camilo

Liked: Cleanliness, property conditions & facilities, communication
I enjoyed my stay in Norus Apartment mainly because the apt. is located in a nice cosy building in a very pleasant, quite and safe neighborhood. The apt. itself is quite comfortable very spacious and nicely decorated. The staff from Norus was very kind and helpful. It is walking distance from Bellavista a zone of bars and restaurants but not that closed to areas where business and tourism is conducted. The only thing that I didn't like is that they ask passengers to do their own dishes, in pandemic time a deep thorough clean of dishes is appreciated, other that that everything was perfect and I would strongly recommend these apartments to anyone traveling to Santiago de Chile, specially if you are looking for a quite place with nice views to the mountains.
Stayed 4 nights in Nov 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La pasamos excelente en el dpto. Muy lindo y comodo. Hay diversos utensillos de cocina para poder preparar lo que uno quiera.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper el departamento cumplió con lo esperado
Stayed 1 night in Jan 2020
Verified

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to the recent civil unrest, riots, marches and government enforced military curfews my partner and I were forced to abandon our last week in Santiago for our own safety and head home. We tried to cancel and recoup some financial losses, including Norus Apartments who denied us any refund. While I fully understand nonrefundable accommodations, I think that the contract gets nullified when the neighborhood your rental in is under siege. Beyond the fact that it was physically dangerous for us to even try to spend our last week there, food and resourves were limited, most restaurants and bars either closed or only open a few hours. Even the front desk at this hotel was reduced to only be open from 11am until 2pm...which also should forfeit the contract becUse 24 hour staff and security was offered as part of the stay. Expedia did the bare minimum to extract some sort of refund or hell...even an apology from Norus Apartments. I will be back in Santiago at some point in the future, and will make sure to book through another agency and not secure any Norus Apartment or any other holding this company may have in the area. Stay far away from this company.
Stayed 6 nights in Oct 2019
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value appartment

This property is very comfortable and a great location very close to all the restaurant and bars. I would definitely stay here again and recommend to anyone looking for a good value accommodation and very quiet
Stayed 2 nights in Sep 2019
Verified

2/10 Terrible

Luz

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Mala experiencia

No estaba registrada la reserva, no había personal del apart hotel en el edificio y el departamento tenía mal olor.
Stayed 1 night in May 2019

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