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Aparthotel

Lotte The Residence

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Photo gallery for Lotte The Residence

Bathroom
Outdoor pool
Exterior
Room
Dining

Reviews

9.6 out of 10
Exceptional

Highlights

  • Outdoor pool
    The outdoor pool is a refreshing retreat under the open sky - a rare gem in this area.
  • Discover nearby landmarks
    Close to West Lake

Popular amenities

  • Bar and lounge
  • Full-service spa
  • Valet parking included
  • Restaurant
  • Room service
  • Kids’ pool

Explore the area

View map
54 Lieu Giai, Ba Dinh, Hanoi
  • Place, Lotte Center Hanoi
    ‪2 min walk‬
  • Place, Embassy of Japan
    ‪2 min walk‬
  • Place, Australian Embassy
    ‪3 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪34 min drive‬

Choose your unit

View all photos for 1 Bedroom Apartment

Bathroom

1 Bedroom Apartment

  • Lake view
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for 2 Bedroom Apartment

Room

2 Bedroom Apartment

  • River view
  • 90 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for 1-Bedroom Family Apartment with 1 Queen and 2 Single Beds

Room

1-Bedroom Family Apartment with 1 Queen and 2 Single Beds

  • Lake view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

Lotte The Residence

This aparthotel features a full-service spa, an outdoor pool and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site. Each apartment provides a kitchenette with a fridge, an oven, a stovetop and a microwave. Conveniences include a washer/dryer and a rice cooker, and guests will appreciate thoughtful touches, such as bathrobes and slippers.
Lotte The Residence offers 258 air-conditioned accommodations with washers/dryers and a safe. LCD televisions come with cable channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Hanoi aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and rice cookers. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately VND 450000 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 23595971
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property is professionally cleaned

Frequently asked questions

Does Lotte The Residence have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Lotte The Residence pet-friendly?

No, pets are not allowed at this property.

How much is parking at Lotte The Residence?

Self-parking and valet parking are free at this property.

What time is check-in at Lotte The Residence?

Check-in start time: 2:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Lotte The Residence?

Checkout is at noon.

Where is Lotte The Residence located?

Located in Ba Dinh, this spa aparthotel is within 1 mile (2 km) of Embassy of the Republic of Korea and West Lake. Hoan Kiem Lake and Hanoi Old Town Night Market are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Lotte The Residence Reviews

Reviews

9.6

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 126 out of 164 reviews
Rating 8 - Good. 32 out of 164 reviews
Rating 6 - Okay. 3 out of 164 reviews
Rating 4 - Poor. 2 out of 164 reviews
Rating 2 - Terrible. 1 out of 164 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Check-in

9.4/10

Communication

8.8/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Anthonio Min

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room in exellent condition and all the staff member this hotel are so kind that I'm feel back to home every times.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Anthonio Min

Liked: Cleanliness, property conditions & facilities, communication
Best hotel in Hanoi
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Ian

Liked: Cleanliness, amenities, communication
Great service staff all round. Rooms are clean and the location is great. I love that there’s a Starbucks next door.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

JIWEI

Liked: Cleanliness, amenities, property conditions & facilities, communication
Cleanliness and very spacious rooms. In room amenities are relatively new and well maintained.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Fasel

Liked: Room comfort, communication

Excellent rooms,

Great space, breakfast and service excellent
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Keun

Liked: Cleanliness, room comfort, communication
Good quality with reasonable prices
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Fiona

Liked: Cleanliness, amenities, communication
Large spacious room and bathroom. Location was excellent next to Lotte mart and department store, and within walking distance to many areas. Amazing view of the city from room.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Ranson

Liked: Cleanliness, room comfort, communication

Great Urban View

Spacious rooms and great views. Hotel is very convenient for shopping and general sightseeing.
Stayed 5 nights in Feb 2023
Verified

10/10 Excellent

Hiu

Liked: Cleanliness, amenities, property conditions & facilities, communication
Love the Lotte Residence! Amazing staff. Great location. Lots of shops and dining options nearby. It’s my number one choice in Hanoi!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Hiu Fai

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great space, amazingly helpful staff, easy access to grocery and food. My number 1 choice in Hanoi!!
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Hiu Fai

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing property at reasonable price. Extremely friendly and helpful staff members!!! This is the place I’d stay when I visit Hanoi.
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

HARUSHIGE

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was nice stay in Hanoi. I enjoyed very much.
Stayed 6 nights in Nov 2024
Verified

10/10 Excellent

Hideo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent facility and good hospitality of the stuff. Beautiful view from the residence, and perfect location to stay. It was amazing experience.
Stayed 7 nights in Sep 2023
Verified

10/10 Excellent

Wee Keong

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lots to do around and within
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Hyungsuk

Liked: Cleanliness, room comfort, communication
Good clean place to stay. Electric concents near bed were lacking. Other than that, everything was super.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Hiu Fai

Liked: Cleanliness, amenities, property conditions & facilities, communication
Love the space in the residence! Staff is very friendly. It is my number one choice for Hanoi!!!
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, property conditions & facilities, communication
Excellent!
Stayed 9 nights in May 2025
Verified

10/10 Excellent

Wee Keong

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very central and convenient with lots of eateries nearby hotel. Within the hotel, there’s a huge Lotte supermarket with lots of Korean and Vietnamese stuff to buy. Quite a number of cafes nearby and even a Starbucks at the first level of the hotel.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Hiu Fai

Liked: Cleanliness, property conditions & facilities, communication
With a price lower than the hotel, I got a full apartment with a fully functional kitchen plus washer dryer, and an amazing view!! I’ve been recommending this residence to my friends! This is my choice when I visit Hanoi next time!
Stayed 7 nights in Sep 2023
Verified

10/10 Excellent

KEN

Liked: Cleanliness, amenities, property conditions & facilities, communication
very clean and the property has a washer/dry. A plus for traveler with multi destination. grocery store locate inside the building.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a 2 bedroom apartment which was amazing. It had a kitchen, washer/dryer, beautiful bedrooms and SO much storage space. The Lotte mart was convenient. I love the showcase coffee shop inside the entrance. The hotel is full of beautiful areas to explore. The gym/sauna/spa pool were wonderful!
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Roger

Liked: Cleanliness, amenities, property conditions & facilities
English Language is still limited but they got the job done. Room was good.
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hard to fault!

Professional check in and check out, friendly smiles. Amazingly spacious 'room' mini apartment easy access from ground floor, lobby floor 38, shopping mall in complex you do not have to go out if you don't want too! Awesome gym and pool Great alternative to the hotel next door.
Stayed 2 nights in Jul 2018
Verified

10/10 Excellent

Peng Guan

Liked: Cleanliness, room comfort, communication

Will choose again if prices does not increase.

Very clean, good helpful staff, good location but due to the central location. The traffic is bad especially during peak periods.
Stayed 4 nights in Apr 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Best accommodation in Hanoi

Every aspect of the accommodation was wonderful. By far the most clean place that I’ve ever stayed in Hanoi. Spacious area, staff’s professional service, and lot of things to check out near by. I will definitely stay here again next time I visit Hanoi. However, I felt bad for the staffs at the reception area. Currently, the residence is going through a renovation so they are temporarily using the first floor as the reception (originally the reception is on the 38th floor). But the first floor is also having constructions and I was afraid the noise will stress out the staffs.
Stayed 4 nights in Aug 2023

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