Aparthotel

THE ONE Shanghai Downtown, Vignette Collection by IHG

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Photo gallery for THE ONE Shanghai Downtown, Vignette Collection by IHG

A hotel entrance with a prominent sign, large columns, and decorative lighting.
An outdoor patio with wooden flooring, tables, chairs, and umbrellas, surrounded by greenery and overlooking a cityscape with tall buildings.
A rooftop bar with outdoor seating, a pool, and city views at dusk.
A bar area with a wooden bar counter, multiple stools, and a chandelier.
A spacious dining area with multiple tables and chairs, a piano, and a large window with a view of greenery.

Reviews

8.8 out of 10
Excellent

Highlights

  • Relax in the indoor pool
    A rare find in this area - enjoy a swim, whatever the weather.
  • Discover nearby landmarks
    Near West Nanjing Road

Popular amenities

  • Restaurant
  • Room service
  • Kitchenette
  • Indoor pool
  • On-site fitness centre
  • Free cots/infant beds
The current price is AU$236
includes taxes & fees
23 Jan - 24 Jan 2027

Explore the area

View map
Fengyang Road, No. 601, Shanghai, Shanghai, 200041
  • Place, West Nanjing Road
    ‪3 min walk‬
  • Place, People's Square
    ‪3 min drive‬
  • Place, Nanjing Road Shopping District
    ‪4 min drive‬
  • Airport, Shanghai (SHA-Hongqiao Intl.)
    ‪27 min drive‬

Choose your unit

View all photos for Suite

A hotel room with a black sofa, a round table, a bed, and a view of the cityscape.

Suite

  • City view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Kitchenette

A modern living room with a sofa, chairs, a coffee table, and artwork on the walls.

Suite, 1 Bedroom, Kitchenette

  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, Kitchenette, City View

A hotel room with a bed, a desk, a chair, a TV, and a window with a city view.

Suite, 1 Bedroom, Kitchenette, City View

  • City view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Kitchenette

A modern bathroom with a large mirror, two sinks, a shower, and a vanity with drawers.

Suite, 2 Bedrooms, Kitchenette

  • City view
  • 112 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Suite, 1 Bedroom, Kitchenette

A modern living room with a sofa, chairs, a coffee table, and artwork on the walls.

Suite, 1 Bedroom, Kitchenette

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Kitchenette

A modern bathroom with a large mirror, two sinks, a shower, and a vanity with drawers.

Suite, 2 Bedrooms, Kitchenette

  • City view
  • 112 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Kitchenette (1 superking)

A modern living room with a sofa, chairs, a coffee table, and artwork on the walls.

Suite, 1 Bedroom, Kitchenette (1 superking)

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Upgraded)

A modern hotel room with a flat-screen TV, a dining area with a round table and chairs, a sofa with cushions, and a chandelier.

Suite (Upgraded)

  • City view
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Kitchenette

A hotel room with a large bed, a desk with a lamp, a chair, and a window with a city view.

Suite, 1 Bedroom, Kitchenette

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for One Bedroom Suite

A modern hotel room with a bed, a dining area with a table and chairs, a kitchen area with a microwave and refrigerator, and a large window with curtains.

One Bedroom Suite

  • City view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 3 Bedrooms (Dining, Kitchen)

Room

Suite, 3 Bedrooms (Dining, Kitchen)

  • City view
  • Sleeps 7
  • 1 Single Bed

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About this property

THE ONE Shanghai Downtown, Vignette Collection by IHG

An indoor pool, a restaurant and a fitness centre are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include self parking, a meeting room and concierge services. Each apartment features a kitchenette with a fridge and a microwave, plus a washer/dryer and an LCD TV with satellite channels. Conveniences include a dining area and a coffee/tea maker, and guests will appreciate thoughtful touches, such as bathrobes and slippers. Change of towels is available on request.
THE ONE Shanghai Downtown, Vignette Collection by IHG offers 243 air-conditioned accommodations with washers/dryers and minibars. Beds feature down duvets and premium bedding. 50-inch LCD televisions come with satellite channels. Accommodation at this 5-star aparthotel has kitchenettes with fridges, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an indoor pool and a fitness centre.

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property's swimming pool will be closed on every 1st and 15th of the month.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 350.0 per night.
Free cots are available on request at the property

Payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 198 for adults and from CNY 99 for children
  • Secured self-parking fee: CNY 100 per night (in/out privileges)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 4867714
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and outdoor lighting
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does THE ONE Shanghai Downtown, Vignette Collection by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM to 9:30 PM.

How much does it cost to stay at THE ONE Shanghai Downtown, Vignette Collection by IHG?

As of 26 Sept 2026, prices found for a 1-night stay for 2 adults at THE ONE Shanghai Downtown, Vignette Collection by IHG on 23 Jan 2027 start from AU$236, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is THE ONE Shanghai Downtown, Vignette Collection by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at THE ONE Shanghai Downtown, Vignette Collection by IHG?

Self-parking is available for CNY 100 per night.

What time is check-in at THE ONE Shanghai Downtown, Vignette Collection by IHG?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at THE ONE Shanghai Downtown, Vignette Collection by IHG?

Checkout is at noon.

Where is THE ONE Shanghai Downtown, Vignette Collection by IHG located?

Located in Downtown Shanghai, this luxury aparthotel is within 1 mi (2 km) of Nanjing Road Shopping District and People's Square. Jing'an Temple and Xintiandi Style Shopping Centre are also within 2 mi (3 km). Shanghai Natural History Museum Station is 5 minutes by foot and West Nanjing Road Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

THE ONE Shanghai Downtown, Vignette Collection by IHG Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 124 out of 227 reviews
Rating 8 - Good. 78 out of 227 reviews
Rating 6 - Okay. 14 out of 227 reviews
Rating 4 - Poor. 4 out of 227 reviews
Rating 2 - Terrible. 7 out of 227 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Check-in

9.0/10

Communication

9.0/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
The staff always smiles; they are very helpful. Fruit punch with ice is available to any guest walking in, just enough to cool down a thirsty tourist from outside. What I like most is the available in room laundry machine and dryer. In addition, the bathroom has natural night and nice view.
Stayed 10 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Fantastic location in downtown Shanghai with many restaurants and shops nearby.
Stayed 6 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Fantastic location in Shanghai.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort
Nice hotel
Stayed 10 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Well located and spacious.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Wonderful hotel, room and service. Restaurant the food is so so.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic room and location! :)
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Very good 👍 we will check in again！
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
We will stay in the property again if we go back to Shanghai.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Fantastic

Really great location, state of repair and staff. Highly recommended!
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
I have stayed here for many times. It has been great every time. Staff was friendly and accommodating. Area around the hotel was convenient. Lots of restaurants, shopping and easy access to public transport ( close to 3 subway lines)
Stayed 8 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
The hotel is old.
Stayed 1 night in Apr 2024
Verified review

2/10 Terrible

Liked: Communication
Disliked: Room comfort
Hotel definately needs renovation
Stayed 3 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, communication
Hotel was good value but room was tired. The outdoor terrace was often locked away behind’s what looked to be a room door and was very basic with no bar. So overall our stay was fine.
Stayed 3 nights in Aug 2024
Verified review

6/10 Okay

Liked: Communication
Disliked: Cleanliness
cutlery has stains and the washroom is slightly smelly. Bedroom TV need fixing and so was the blinds in the bathroom.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Will come back

Good location, and room has an air-con unit that is controlled in-room. I can decide if it's a cooling or warming function. Room is big. The shower room looks a bit worn out, but in-room aircon is really important because I stayed in another hotel in Beijing in the same trip that only had central aircon and it was only warming function for 20degC days..
Stayed 4 nights in Mar 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, room comfort, communication
Not the standard expected, that’s not a 5 star hotel. The shower was VERY DIRTY, please check the posted pictures. Not well maintained, not clean and no friendly service.
Stayed 6 nights in Nov 2024
Verified review

4/10 Poor

Liked: Communication
Disliked: Cleanliness, property conditions & facilities
The room floor and sink are not clean. The lights quite dark.
Stayed 2 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, communication
Disliked: Property conditions & facilities
It is definitely not the same standard as other Kempinskis in the world, as the property is in dire need of repair and refinement, and the service staff are less friendly than the typical Shanghai person - the check-in staff seem to operate in a way as though they’re doing us guests a favour, and behave with a very strange air of superiority complex - which is totally laughable when I remind myself this is a Kempinski, a supposed five star hotel in Shanghai and yet they feel it’s their duty to make hotel guests feel not great. :D However we were there for holiday and just shrugged it off as we did not want to let bad service affect our time in Shanghai. Cleaning staff were friendly and thorough, greeting and acknowledging us along the hallways, and could definitely teach the counter staff a thing or two about good customer service.
Stayed 6 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, room comfort
Disliked: Communication
Wifi connection is very bad
Stayed 2 nights in Mar 2024
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Staff to improve on communication with guests

Overall the experience was ok however I find that the staff at the front desk in the morning was somewhat disappointing. Booked an airport transfer the evening before to leave at 7am the next morning. We went down to the lobby at 7am and waited for more than 10 minutes for the car to arrive. Spoke to the front desk staff and he was clueless of what was happening. He didn't even bother whether we were late for our flight or not. He later called the limo and spoke in mandarin. After the call, he didn't even bother updating us on the status of the car...whether we need to give another 10 minutes or explain why the car was late etc. So we continued waiting which seem forever. Finally the car arrived and he did not even come to us and tell us but expect us to know that our car has arrived. Anyway, we got in the car and goodness, the car was dirty! There was bits and pieces of groundnuts in the car and we felt it was simply unacceptable considering the price we pay for the transfer.
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Overall, I had a good stay. I chose this hotel for a longer business trip because it offered a kitchenette and laundry facilities. The laundry was very convenient, but the “kitchenette” was disappointing, as there were no plates, pots, or pans provided, making it difficult to actually use. The hotel itself is quite old, and it shows. There were scratches in many places, and the bathroom cabinet had visible water damage with a corner missing. While nothing was unusable, the property could definitely benefit from some refurbishment. Breakfast was decent, with a mix of Chinese dishes and a small selection of Western options. However, it became repetitive after staying for a while. The made-to-order egg station was a nice touch and one of the highlights of breakfast. Overall, it was a pleasant stay, especially for a business trip, but there is room for improvement in terms of maintenance and the kitchenette amenities.
Stayed 10 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
great location
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Muy buen lugar y bien ubicada
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
오래되긴 했지만 낡은것과 더러운것은 다른문제로 욕실 실리콘에 살짝 곰팡이가 있긴했지만 침대시트, 옷장, 소파 식탁등은 깨끗해 사용하는데 더럽다고 느껴지지 않았습니다. 방도 넓고 거실도 넓었습니다. 주방이 협소하긴 했지만 호텔은 요리를 하기위해 투숙한게 아니라 적당하다고 생각됩니다. 세탁기도 있었으나 일정이 짧아 사용하진 않았고 룸클리닝도 매일 해주고 물도 넉넉하게 채워줘 부족함없이 잘 쉬었습니다.
Stayed 3 nights in May 2026