6/10 Okay
Angela W., Austin, Texas
25 June 2023
Liked: Cleanliness, check-in, communication, location
Looks great from the photos, but don't recommend
The house is located close to town for an easy drive in and it has a great view of the volcano. We thought it looked nice from the photos, but it didn't live up to our expectations. As others have said, there is an issue with the hot water. It worked fine in one bathroom, but in the larger bathroom the breaker would flip and it would stop working. There also was almost no water pressure in that bathroom shower and hardly any light. Neither bathroom really had a place to put your stuff. The larger one had a shelf, but was unstable and broken in a couple of places.
I probably could have overlooked all of these things if it had not been for the flooding. We had a decently hard rain one day and all three downstairs bedrooms leaked. One through the wall/floor, getting all of my son's clothes wet since there are no drawers, shelves or closets in which to put clothes. The second leaked through the floor/wall and through the ceiling onto the bed. Luckily we had an extra bedroom so we moved my son who was staying in that room to the third room, which only leaked a little down the door frame. We alerted the property manager and they offered to come take a look, but we didn't bother figuring it was not something that could be fixed while we were there.
We also asked them to pick up trash from the previous guests strewn all over the front yard from an animal getting into it, but they never did.
The property manager was friendly and responsive, but it wasn't a great experience.
Angela W.
Stayed 4 nights in Jun 2023
