Central Apartment York

Hi I feel this is an unfair review. The check in details were sent to the guest 20minutes before check in was due. Usually check in details are sent earlier, but I have broken my ankle and my phone had died & the charger was upstairs. As soon as I’d realised I needed to send the details, I charged my phone and sent the details asap + apologised to the guest. It was an innocent mistake to make, BUT the guests did still receive their check in details on time and they were still able to check in on time. We had also emailed each other prior to the check in date, so there was no need for the guest to feel anxious or scammed - think this is an exaggeration on their part. Also, any payments guests make get paid to VRBO direct, not the landlords, we only get paid after guests have stayed. All our other reviews are good/positive, so I feel this guests’ review was definitely tarnished as she said herself. Also during the guests’ stay, they did not once get in touch to raise any of the issues they mentioned or say that the property wasn’t up to their standards, so I don’t feel this is a fair representation of how lovely the apartment actually is. Equally, if anybody has any issues, we would rather speak to our guests direct than to receive a nasty or unfair review after their stay, as ultimately we want all our guests to be happy!