The cleanliness of the property was well below standard: small flies in 100s at every window and door, dried food and dead insects on crockery, bugs in the microwave, cobwebs and spiders everywhere (one spider had made a home between two pillows in one of the bedrooms) and a strong odour in the downstairs toilet.
We raised these with the owner immediately, but the re-cleaning was basic and not enough to solve the issue. This meant that instead of relaxing, we spent our first evening cleaning just to make the rooms tolerable to sleep in. Because the kitchen felt too unhygienic to use, groceries went to waste and we incurred extra costs for meals out and petrol.
Despite claims this was "unprecedented," recent reviews show guests before us reported the same issues in the weeks prior.
We contacted Bolthole who reached out to the owner who as a result refunded us £150 as a "goodwill gesture," but we did not feel this was proportionate given what we paid. It doesn't even cover the cost of one person staying, let alone the extra expenses we were forced to pay for food and travel due to the property’s condition.
It’s a real shame because aside from everything, the grounds were lovely, the location was good, and had the property been cared for properly it would have been a nice place to stay.