2/10 Terrible
Richard S.
3 May 2024
Liked: Cleanliness, location
Disliked: Check-in, communication
London stay near Hyde Park
The property is a 3 story place with 1 BR on 2nd floor and 1 on the third floor. It has all of the basics and is on a charming street. The problem we had was with the details and the check in. Arrived about 2 hours before check in and were only able to drop off baggage if we paid a an additional $75. So went to a nearby place for lunch while waiting the 2 hours. Their version of contactless check in is walking around 10 minutes with our baggage to a corner store to pick up 1 key and then walking to the VRBO. There were 2 of us so it would have been nice to have 2 keys or better yet a lock on the door with a combination. After traveling for over 12 hours it was a bad start to our trip. The kitchen has basics, but missing a lot of things to make it easy to cook. They left 3 capsules for the Nesspresso and 4 tablets for the dishwasher. The top floor bedroom was always hot. The nest always reverted to a warmer temp. when we tried to lower it. The bathroom shower curtain and rod fell to the floor when we touched it. The bracket to hold the shower was broken. When we told management the shower was broken they said to take pictures? The ceiling light in the upstairs BR worked intermittently. Overall we were disappointed. It could be a lot better if owner and management paid more attention to details and basic maintenance. This is an expensive VRBO so the owners could put in the extra effort to make it worth the cost.
Richard S.
Stayed 7 nights in Apr 2024