Verified review
8/10 Good
Richard L.
15 Aug 2022
Liked: Cleanliness, check-in, communication, location, listing accuracy
Cosy 4th-Storey Apartment with Courtyard Parking Space
We really enjoyed our stay in this 4th-storey apartment. The use of video by the hosting rental agency made the contactless check-in process quick and easy to understand. A bit more advanced communication about the check-in process would have been appreciated. Usually we have gotten contact from hosts about check-in 2 or more days in advance of arrival. This host sends a link the day of arrival, as a result I had contacted them prior to receiving the e-Mail. That said, they were very prompt in responding. The 4 for cleanliness is because of visible finger prints on the refrigerator and some dishes looking less than pristine. In this COVID era our expectations are that everything has been thoroughly disinfected, seeing smudges on things like the refrigerator and TV raises flags. Having just bath towels (sheets really) and no dish towels or even a dish rack (given the lack of a dishwashing machine) makes one suspicious of the cleanliness of the dishware and cooking equipment. Another issue was a very, very slow bathroom sink. If cleaners were doing a proper job things like slow drains should be addressed. So, check-in process is top notch. We found the location excellent (within about 1 km of Wentzel Walk area and other sights), convenient to train, public transportation and restaurants. The apartment is adequately furnished and even on the warm days we experienced, it cooled nicely at night with the windows open. While there was a through-wall heating/AC unit in the main living area, it didn't seem to give off any cool air, even when set to 17 C. Our biggest issue was that we did not have a key to a common area where the washer-dryer was located. A kind resident gave us access the first night while we worked with the host to get a key--which didn't happen during our 3-day stay. The result is the first 4-star score we have ever given a Premier Host--Sorry, but we need to be honest in our review. If the apartment had been spotless, there was a dish towel (or two) and a dish rack in the absence of a dishwasher, freely running drains and we had gotten access to the advertised laundry area (rather than having to find a self-serve laundry and incur the expense and inconvenience) the apartment would have gotten a higher score.
Stayed 3 nights in Aug 2022