4/10 Poor
Louise E.
18 May 2022
Liked: Check-in
Disliked: Cleanliness
Terrible & Very Smelly - would not recommend
I arrived Sunday afternoon I opened the van door & the smell met me. I immediately opened all possible windows & doors I could. If I wasn’t so tired from the drive I would have closed the door & drove back home. I emailed 2cHolidays who manage the van & to be fair they called me the next morning & arranged for the cleaner to attend whilst I was out. I got back & all they had done was spray air freshener to mask the smell, I opened all the windows & doors again. As long as they were open the van was ok until I had to go to bed & then it was vile. Monday night I came to cook my dinner & the pans were dirty presumably from previous holiday makers stay, clearly the cleaning company don’t do a thorough check & then Monday night I found mould all up the bedroom curtains & nets of the room I was sleeping in disgusting apparently it had been deep cleaned a month ago, had it?? This morning I went to use the grill & the grill door fell off. The owners left their contact details in the van for any problems, I text them to let them know about the smell, they confirmed the cleaners were coming & that was the last I heard from them, they’d had the money off me & clearly didn’t care. I will be taking this further, a smelly / mouldy van should not be allowed to be rented out, mould is not good for your health!!!
Louise E.
Stayed 3 nights in May 2022
