From the beginning of our experience with this location, Paolo was extremely helpful. Making sure he knew when me and my family were landing so he could have a van at the airport for all of us. He also went ahead and booked us a dinner reservation for our day of arrival so we had some where to eat without having to go out and look. He met us at the apartment with a warm smile and showed us around. You could tell he took pride in making sure the apartment was very clean, updated, and suitable for guests. The apartment came with adaptors, tons of basic kitchen ware (for cooking and eating), coffee and tea, toiletries, and more! The feeling was clean, safe, and very welcoming. We stayed there with 5 guests and all were very satisfied with the amount of space/privacy we had, while enjoying the beautiful kitchen and living room as well. Location was great for walking to stores, cafes, restaurants, or bars. Paolo also continued to stay in contact the entire trip and recommended me towards restaurants or anything we might have needed. He made the whole experience very easy, it felt like we truly had a helping hand for our vacation in Florence. I already have and will continue to recommend this property to anyone! I strongly recommend staying here, meeting the wonderful host Paolo, and experiencing the fantastic time you will have at the property!