This review has nothing to do with this specific house, which I have not stayed in myself. I am leaving it here because Rental Valley manages this property too, and I believe future guests should be aware of how the company behaved after a problem arose during my stay in another one of their properties.
I stayed at "Casa Maresia" in Aljezur from 9 to 16 August 2026. On the day of check-out, I realised I had left 5 items of clothing in the room I slept in: 4 pairs of swim trunks and one pair of training shorts. I contacted a Rental Valley employee responsible for the house that same day, by WhatsApp, to report this and ask for the items to be sent on to me.
Over the following weeks, that same employee confirmed, both in writing and by phone, that the items had been found and taken to the Rental Valley office. I was told someone would contact me to arrange the return. Nobody did, despite several follow-up messages from me over almost 4 weeks.
When Rental Valley finally responded, they first claimed the only item at the office was a swim short that was not mine. After I clarified exactly what had been left (and reminded them of their own employee's confirmation that everything had been collected), they changed their story again, saying the items were "not in their possession" and suggesting they may have been mistakenly taken by another guest.
Rental Valley then offered a 30 EUR goodwill compensation, which does not come close to covering the value of the lost items (a minimum of 195 EUR, based on the original purchase cost). When I asked them to reconsider, they refused, calling 30 EUR their "final" offer and denying any responsibility for items left behind after check-out — despite having already confirmed, through their own staff, that the items were recovered and in their possession.
I want to be clear: this is not a complaint about the house or its condition. It is about how Rental Valley handled a situation that they themselves acknowledged, then walked back