2/10 Terrible
ELSA G.
28 Aug 2025
Disliked: Check-in, communication
Lagos
We could not get in into the property. We did not stay there. To begin with, the communication with the host was difficult and after the on line booking, when I stated that we would me coming there by train from Lisbon, and would me checking in between 3 and 4 pm (1500 and 1600 hours) we were advised that the host did not read any other message we left on that site/booking. We requested to communicate with him via What'sApp, but that did not happened. On the day we were scheduled to arrive, Fri, 25 July, we arrived to the Chalet at 3:30 and it was locked with a chain on the gate and no one was there . We did not have WiFi and could not make the long distance call from our US phones to the phone listed in Portugal. Waited for 1/2 hour in the sun 87 degrees and finally decide to arrange to find a hotel to stay the two nights. I would like to be refunded for any charge made to my credit card for this stay, since we could not use it and instead had to pay high price for a hotel, on Fri/Sat in the middle of the high season for tourism. I have not received my Credit card statement yet, so I don't know how much I (was?) could have been charged for this stay. I would like someone from Vrbo to email me and give me a phone number for me to call you and a name to title of a representative of your company to discuss this issue. Thank you
ELSA G.
Stayed 2 nights in Jul 2025
