Lakeshore cottage with Hot Tub - Hullet Hall

Thank you for such a wonderful review. We’re delighted that you loved the house and had the chance to enjoy everything that makes this spot so special, particularly time down by the lake. It’s lovely to hear that you didn’t want to leave, and we very much look forward to welcoming you back!

Thank you for your lovely review. We're so pleased you enjoyed the peaceful setting and made the most of the fantastic opportunities. We're sorry to hear you experienced walkers wandering around the grounds. This isn't something we've received feedback on before, so we hope it was an isolated incident. However, we appreciate you bringing it to our attention and will look at installing a discreet 'Private Estate' sign to help avoid any future confusion. We hope to welcome you back to Graythwaite again soon.

Thank you for your review, and we’re pleased to hear that you enjoyed another peaceful week at Graythwaite. We were a little surprised by your comments regarding investment in the property, as it has undergone significant improvements within the last six months as part of our ongoing refurbishment programme. This has included internal and external redecoration, new kitchen fronts, new curtains and blinds throughout, along with new soft furnishings, rugs, lamps and other interior updates. The beds and mattresses were also replaced as part of these improvements. The property itself is an older, characterful and somewhat quirky cottage, which is very much part of its charm. It is also one of our premium properties due to its particularly special and private location, including its own jetty onto Lake Windermere. That said, comfort is very important to us, so we will certainly check the beds following your comments and ask our housekeeping team to review the pillows and duvets. Had we been made aware during your stay, we would of course have been very happy to look into this for you at the time. Thank you again for returning to Graythwaite, and we hope to welcome you back in the future.

Thank you for taking the time to leave such a thoughtful review. We’re really pleased to hear you enjoyed the setting and found it such a special place for your family — we’d be delighted to welcome you back again. We’re sorry to hear about the temperature imbalance you experienced. The downstairs lounge does have underfloor heating, so it’s helpful to know it still felt cold at times, while upstairs was quite warm. We’ll certainly review the system settings to make sure the heat distribution is more balanced and comfortable throughout the property. Thank you also for your comments regarding the cleaning supplies and the condition of some of the baking trays. You’re absolutely right that guests should have what they need to leave the property as they found it, and we’ll address this with our housekeeping team to ensure standards are improved going forward. We really appreciate your feedback — it’s invaluable in helping us improve the guest experience.

Thank you for your feedback. We’re pleased to hear that you found the location top class, as this is certainly one of the things that makes this property so special. We take your comments regarding the bin area and laundry seriously. These communal areas should be kept clean and tidy by our maintenance team, and this has been raised with them. We have also noted your comment regarding the food waste bag. As a self-catering property, we don’t provide items such as cooking oil or cling film, as guests’ requirements can vary considerably. There was a salt and pepper grinder provided in the kitchen, and we also leave a complimentary welcome hamper containing tea, coffee, biscuits and a bottle of locally produced beer. This is intended as a small welcome and to showcase some of the products available to purchase from our Courtyard Shop. We will, of course, take a look at the en-suite and have also passed your comments regarding the swimming pool to the relevant team. Thank you again for taking the time to provide your feedback.