Les Cristalliers · Cozy Family Chalet

Welcome to Les Cristalliers, a charming 3-bedroom chalet offering magnificent views of the Chamonix mountains in a peaceful area near Les Houches. Perfect for families or groups of friends, it combines comfort, tranquillity and easy access to the valley’s activities. Located close to shops, public transport and the Bellevue cable car, it is an ideal base for skiing, hiking and enjoying the alpine atmosphere. Bed linen and towels are included for a comfortable stay.



💬 FAQ — Important Information Before Your Stay



🔒 SECURITY DEPOSIT

A refundable security deposit is required for every reservation.

As a professional property management company, this is part of our standard procedure to protect both the property and the homeowners. The security deposit is mandatory in order to access the accommodation.



The deposit amount depends on the property type and ranges from 250€ for smaller apartments up to 2000€ for luxury chalets and high-end properties.



The exact amount and payment details are always shown:

• During the booking checkout process before confirming your reservation

• Inside the digital welcome guidebook sent immediately after booking



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🏢 WHO WE ARE

Care Concierge & Properties is a professional property management company managing accommodations throughout the Mont-Blanc Valley.



We are not private hosts and therefore do not usually meet guests in person unless specifically requested. We have offices in the different resort areas and a local support team available during your stay if assistance is needed.



For most stays, communication is handled by phone, WhatsApp, text message, or Airbnb messaging. In case of emergencies, local guest service managers are available to assist on-site when necessary.



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📘 DIGITAL GUIDEBOOK & ACCESS INFORMATION

After confirming your reservation, you will receive a digital welcome guidebook.



This guidebook contains all essential arrival information including:

• Entry and building codes

• Parking details

• Check-in instructions

• WiFi information

• Property rules and useful local recommendations



⚠️ Please read the guidebook carefully before arrival.

Many properties use self check-in systems, and access to the apartment may not be possible without the information provided inside the guidebook.



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🧴 STARTER ESSENTIALS PROVIDED

Each property includes a small starter supply of essentials such as:

• Toilet paper

• Soap and toiletries

• Cleaning products



These items are intended for the beginning of your stay (usually the first 1–2 days). Guests are responsible for purchasing additional supplies if needed during longer stays.



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🏡 ROOMS

All bed linens and towels are provided.



• 1 bedroom — double bed

• 1 bedroom — 2 single beds

• 1 bedroom — 1 single bed





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🛁 BATHROOMS & TOILETS

Please note that toiletries are provided only in limited quantities. We recommend bringing personal products or purchasing additional items upon arrival if needed.



• 1 bathtub

• 1 shower with toilet

• 1 separate toilet



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🎿 SKI ROOM

A ski storage area is available for safely storing ski equipment.



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🐾 PETS

Pets are not allowed in this property.



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🚭 NON-SMOKING PROPERTY

This is a strictly non-smoking apartment.

Smoking is only permitted outside the property.



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🚗 PARKING

The chalet has 2 parking spaces for you.

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🍽️ KITCHEN

The kitchen is fully equipped with the essentials needed to prepare meals during your stay.



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☕ COFFEE MACHINE

A coffee machine is available in the apartment.



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🛋️ LIVING ROOM & DINING AREA

• Living room seating for 4 people

• Dining table seating for 4 people



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💧 HOT WATER SYSTEM — PLEASE READ

In France, hot water systems work differently from those in many other countries.



Hot water is stored inside a water tank and may run out if several long showers or baths are taken consecutively. Once depleted, the tank requires time to refill and reheat, depending on its size (generally between 2 and 8 hours).



🔹 To ensure everyone has access to hot water, we kindly ask guests to avoid excessively long showers or baths unless they are the final person using the bathroom.

🔹 After usage in the morning or evening, the water heater will naturally reheat and be ready again later in the day or the following morning.