4/10 Poor
Tammy S.
12 Apr 2025
Terrible communication
I really wanted to give this property a better rating but for reasons I will explain lcannot. You won’t find a better location in Rome. You are literally about 300 feet from the Spanish steps. The house has some beautiful antiques but it could use some deep cleaning and character. The chairs in the kitchen have stains on the upholstery that they try to cover with chair pads. The beds have no bedspreads or lamps on the nightstands. Overall it was clean though. The bathrooms have been totally renovated and look very beautiful until you try using them. The showers have no shelves for soap or shampoo and no vanity space at all. The master bath is the only bathroom with adequate vanity space.Now the reason why I have to give this property such a low rating. The owner will not contact you for instructions on how to access the property. Two days before arrival I messaged him and tried to call him with no response. I finally called VRBO who was able to contact him through a different number. He said he would send instructions but never did. The day before arrival I had to contact VRBO again. They contacted him once again and he said he would send instructions but again they were not sent. The VRBO host of the house we were staying at in Sorrento saw how panicked we were and she was able to contact another company called Rome Sweet Home who somehow got us into the apartment. In summary, it’s a nice place but that doesn’t mean anything if you can’t get into the property
Tammy S.
Stayed 4 nights in Apr 2025