I’ll start with the pros:
1. Great location and central to everything.
Cons:
1. We booked this location for a business trip that lasted 11 days. Upon arrival, we checked in (very easy self check in). My colleague and I went to the room to discover the first issue: the unit is listed as a 2 bedroom 2 bath…but, it was a two bedroom 1.5 bath (the second bathroom did not have a shower or bath, which if we had known that, would have not booked).
The second and main issue; after checking in, we unpacked and settled in before going out for food.
We were out for a couple of hours, and upon returning to sleep for the night, we found all of our luggage outside the apartment door. We were in shock, to say the least.
We put our key in the door and suddenly some “intruder” opened the door and invited us into our own VRBO.
My colleague and I were very upset to discover the intruders were instructed by the host to pack up our belongings and put them outside.
They apparently had booked through a different website that Marina had listed the apartment on, and they only booked for two days. A double booking like that could be an honest mistake— but after seeing the text messages Marina exchanged with the “intruders”, we could not believe she instructed them to pack our stuff and put it outside.
The self check in process includes a key box that had two sets of keys. When the “intruders” tried to self check in and didn’t see the keys in the key box, Marina instructed them to a location with a hidden key…
Our passports, laptops, medications, all of which we had put out during check in, were inconsiderably repacked and put outside for someone to steal. Thank goodness we came back when we did.
It took about three hours, late at night, to finally get them to leave our VRBO. It was not only a security breach, but also a complete waste of time after 15+ hours of travel to Italy.
I would not recommend this host, and would in fact recommend they not be able to host as they do not have the capacity to do things right.