Verified review
2/10 Terrible
Simon E.
7 Apr 2026
Liked: Communication
Disliked: Cleanliness, check-in, listing accuracy
If you’re thinking of staying here, my advice would be to AVOID!!!I would NOT recommend this property.We stayed at this property recently and unfortunately our experience was below expectations.On arrival, the access code provided was incorrect, which left us waiting outside for approximately 40 minutes while attempting to contact support. This was particularly inconvenient given the frequent aircraft noise in the area - although this was understandable due to being near Heathrow.Once inside, we noticed a strong and unpleasant odour in the downstairs master bedroom, which made the room unusable for the entirety of our stay. There was also a lingering smell throughout parts of the house, and some of the bedding appeared to have a noticeable smoke odour. We had to buy Febreeze and air freshener to cope with the smell.There were several maintenance and cleanliness concerns. One of the bedroom radiators was not functioning, and overall the property did not appear to have been thoroughly cleaned prior to our arrival. The kitchen flooring was sodden and water leaked up through the flooring each time you stood on it. This indicated a huge issue involving the fridge freezer leaking water as visible water damage was seen on the wall.We observed stained paintwork, some wall damage, and dust in areas that suggested furniture had not been moved for cleaning. The blinds were also in poor condition, and some window sills had visible yellowy, oily, staining. 1500 letter limit!!!
Stayed 4 nights in Mar 2026