2/10 Terrible
Carleigh T.
12 Oct 2021
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
BEWARE: RATS INSIDE HOME & GAS LEAKS!!!!
TERRIBLE! The second day we were there, we went out for a few hours and came back to a shredded trash bag. It was clear a creature (not a human) had done this. Further inspection revealed rodent droppings near the bag that were entirely too large to come from a mouse. My cousin staying with us - whose business is inspections - looked around the property and found HUNDREDS of droppings all over the floor, in cabinets, and in lines connected to the house. In the living room, there were chicken bones (which we didn't eat) behind the couch and droppings everywhere. We told the property manager and were met with a little more than, "Oh, wow." Instead, they proceeded to BLAME US(!). They will likely try to tell you that this was our fault because we left out trash, but 1) We didn't have ANY open food out. 2) The only reason we had a trash bag out (sealed) in the first place was because whoever rented the property before us had a ton of trash in the bins when we arrived and there was no room in the bins for us to put our trash. We TOLD the property manager this and they told us to put OUR trash in bags in the garage. 3). This is a long-standing problem evidenced by the amount of droppings, not one brought about by our presence. It is insulting to have been told this especially because my family left this property cleaner than we found it.
Later we smelled gas after cooking. A knob on the stove wasn't functioning properly and the gas couldn't be shut off. My father in law is a firefighter and had to shut off gas to the entire range. Maintenance was sent to the house on the third day and they DID fix a faulty shower head, but could do NOTHING about the cooktop OR THE RATS. Even maintenance was shocked at what we showed him.
The property manager was responsive at first and offered things like free late checkout and a free night at the property. To be sure, though, we didn't want to be there any longer than we had to and had we had another place to stay (group of 15), we would have left the property early, so we refused. When we asked the property manager what else could be done, they offered a menial credit even though for more than half of our stay we lived among rats and were exposed to gas leaks and left without a cooktop. Again, this offer was accompanied by accusations of these things being our fault (they absolutely were not) and we refused. We hope that others can see this review and what we endured and avoid this property!
Carleigh T.
Stayed 3 nights in Oct 2021
