There were catastrophic wildfires surrounding the area during our reservation, with hazardous smoke conditions and major highway closures. Despite circumstances that were completely outside of our control, the owner would not allow us to cancel or even reschedule our stay.I sent multiple articles, screenshots, air-quality reports, road-closure information, and updates regarding the fire risk. At the time, an active wildfire was approximately 8 miles from the property, yet we were still expected to travel there and stay as planned. As a parent, I was not willing to put my family’s health and safety at risk.We ultimately chose not to stay at the property and clearly notified the owner of that decision. Despite this, we continued receiving automated messages asking, “How is your stay?” which only added to the frustration and felt extremely unprofessional given everything we had already communicated.I understand that cancellation policies exist, but these were extraordinary circumstances involving active wildfires, hazardous smoke, and significant travel disruptions. I was extremely disappointed by the lack of flexibility, communication, and concern for our family’s safety.