Where to begin!? There truly is so much potential to love about this place. The booking was quickly confirmed online, directions were easy to follow, found the property with ease in a beautiful, quiet, remote location. We found our way inside with door code given.
We had purchased groceries to cook our supper and enjoy time on the deck the following evening. Upon arrival, the house smelled musty and had an odd door. We proceeded to begin to unpack….however, the fridge was so dirty, there was no way I was going to put my food in there! The fridge had never even been wiped out, let alone cleaned and sanitized! Expired condiments and just overall dirty. Further, the carpets were stained, there was hair and scum around the bath tub, expired canned goods in the cupboards, filthy air vent over stove. I know this is meant as a rustic property, but this was more than rustic; it was dirty! Further, when we arrived it was a chilly night so we turned up the dials in the rooms for the heat….in the middle of the night, my husband unpacked some of his clothes and used them for a blanket…no heat ever came from the registers. In the morning I attempted to start the fireplace (we were freezing!), the fireplace didn’t work either! So we turned on the oven trying to warm up a bit.
We were booked for 2 nights, but there was no way we could stay a second night. I know everyone has a different standard for cleanliness but this was FAR from meeting by minimum standard!
Having had no heat and, not using the bath/shower or kitchen (due to uncleanlinesses of property), I asked for a refund for both booked nights. The host refused the refund for the one night we stayed there, stating she “respectfully disagreed” about the uncleanliness issues. I sent several pictures to her to show the specifics, in which I did not receive a response to.
To end on a positive note, the host quickly agreed to a refund for the second night so we left promptly the next morning and found a place in Blowing Rock. Which we were delighted with.
My husband and I have travelled extensively throughout Canada, the US, Mexico, Costa Rica, Hawaii, Panama, Italy, Spain, Portugal and Italy….this is the first time we have ever left a place due to uncleanliness.