I never, ever leave a negative review because I can sympathize with how challenging it can be to manage a property you’re renting to strangers. However, I have traveled for years and prefer to rent homes vs hotels. I decided to book this home through VRBO because it appeared to meet our needs; I wanted to treat my son, his wife and my two grandsons to a fun, luxurious, comfortable holiday weekend which also happened to fall on their 12th wedding anniversary. The description and photos looked ideal, but the reality was a jarring shock. This property was filthy, the “amenities” were out of order. The sauna- out of order. The hot tub- the cover broken, the lift, broken, and we were told not to go above 100 degrees or the breakers would shut off. The screen doors were broken, bent, didn’t close completely; the door and window frames were covered in dirt and dead insects. Half of the light fixtures have broken switches and half of the outlets don’t work. The beds are squeaky, have 2 flat pillows allotted to each bed; the washing machine had mold growing inside; the landscaping was filled with weeds and broken outdoor lights. The “game room” has a broken play station, the floor is filthy and smelly. I spoke at length to VRBO after no resolution was offered by the owner, who tried to blame me because I asked if I could possibly get in a few hours early. He said the cleaners didn’t finish in time. Very upsetting experience but VRBO was very supportive.