2/10 Terrible
Cheryl K.
2 Dec 2024
Ruined Thanksgiving Vacation
You totally messed up our reservation and ruined my vacation with my extended family. Imagine arriving for your special holiday that you've talked about for an entire year to learn it was double booked because VRBO did not do what they needed to ensure the property wasn't double-booked. We had 12 adults and for children arriving at the very moment I discovered the property was double-booked. It was a nightmare. The stress was beyond anything you can imagine. This was the first year our sweet 4-year old nephew who has brittle bone disease, was able to make the trip with his parents. Because we could not find appropriate accommodations the day before Thanksgiving, he, his parents, and his nurse had to turn around and go home. I was sick through our entire four day vacation. VRBO was totally at fault. There was nothing they could do to make this right and we will be posting this message everywhere we can to warn people about what can go wrong when you book on VRBO.This horrible experience will stay with us for a very lon g time.
Cheryl K.
Stayed 4 nights in Nov 2024