Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The woman living in Unit 135 is making it her mission to ruin Renter's vacations. She smokes pot all day, our unit literally smelled like someone smoked pot in the unit it was so strong. Her TV is always blaring loud, I asked her to kindly turn it down and she turned it up, she said she does not care about Renters. I had a fan, sound machine, and ear plugs and I could still hear her TV. My family rented unit 136 and 133 and we'll never book near her again. I emailed Management but never heard back. When I checked out Management said they had talked with her "so many times" so it sounds like nothing will change. She's really hateful toward others. She uses the word "Renter" in a very derogatory context. She also has a dog that barks a lot, we couldn't sit outside because if her dog was on the patio it would bark at us the whole time. One night the TV was SOOOO loud so I called Management but the only option they offered was for me to get a Hotel, after spending $$$ to stay here this was really disappointing. Also, the GM would absolutely not take my phone call, which is the opposite of customer service. Management should show in one way or another that they care, and I never felt that. My family had 4 units in total, so that is a lot to spend to have the response from Management be silence. It was a terrible and uncomfortable experience overall. I told Management I did not feel safe next to her, the response was for me to lock my door. Not okay. Do better Summerhouse.