Rating Details:
The property manager was very helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The first night we arrived my son found a very disturbing note in the downstairs room saying we were being watched. The next day we discovered multiple windows were cracked just enough to allow someone to gain entry. In addition to this, the cabin was left dirty and covered with cobwebs everywhere. We reported both concerns to the company and provided a photo of the disturbing note with the creepy imagery. The company was professional, but only offered to address the cleaning and just brushed the note off as a prank from a prior guest potentially. I made it known we did not feel safe and was told per our contract we couldn’t move cabins. We moved all the kids upstairs and stacked chairs in front of the doors to create noise if someone entered the home, since there is no alarm system. That is the way we slept for the next few nights, but mostly it was nerve racking and we didn’t sleep much at all for fear. We returned after an entire day out of the cabin to find that the upstairs shower had a wet floor and appeared to have been used - when no one had been there. We checked out early because it was apparent in our opinion that something disturbing was happening with this cabin and it felt unsafe. The company did refund our last night and apologized. They had never experienced anything like that at their property before. I think they handled the second issue very professionally and I have no complaints. However, I wish they would have done something, truly anything, to help us when I initially reported the situation so we could have avoided the second issue altogether. I do understand contracts, but I also know if this had resulted in a truly harmful situation then that could have been avoided if they had a protocol in place for this on the first report. My hope is that the company will develop a protocol so future guests can have a remedy if anything like that ever happens again. As for us, we paid a ton of money to not be able to sleep or feel safe at a