4/10 Poor
Ann N., New York
29 July 2022
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
BEWARE OF THIS MANAGEMENT COMPANY
I have delayed writing this review for fear of retribution from the management company. My daughter and I stayed in this apartment for 6 nights. The location is excellent and the apartment itself could be wonderful. The check-in process was great- we were able to get in early. However, the place was filthy- floors were grimy, dirty dishes in dishwasher, linens thrown in corners, the rail of the stairwell had been ripped of and there were large holes in the wall. Half used toiletries in the bathroom, and wet towels in the washing machine made us uneasy. The weirdest thing was that the shower had no glass door but there was a cardboard box of shattered glass (with chrome pieces like hinges and handles) in the bathroom. There were clean linens and 2 towels on each bed, though, so someone had come, not cleaned, and left linens. I called the management company and asked that they send their cleaner over that afternoon and they assured me they would, but nobody came. I personally scrubbed the hardwood floors and stairs myself and the sponge came up black with dirt several times. They had obviously never been properly cleaned. The next morning we used the towels after showering and hung them on the hooks in the bathroom. I called again and requested that someone come and clean. That evening we returned and someone had indeed come and cleaned, but they took our towels and didn't return them! Several calls to the management company later, I gave up and purchased two towels to use. It was so stressful and weird, and we were worried that they would keep our deposit- I'm still not sure whether they have released it from the sketchy app they use to 'check in'. My recommendation is that, if you need to rent this place, you document everything you see immediately and just clean it yourself instead of dealing with hostnfly. We ended up reaching out to VRBO for backup and they were wonderful.
Ann N.
Stayed 6 nights in Jun 2022
