6/10 Okay
Megan L.
16 Apr 2024
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Great place, terrible communication
The property overall was great -- the condo was lovely, location was good, facilities were good. We only had two issues. One is that the condo lacked a few basic things -- there was no salt and pepper or laundry detergent; there were no beach towels; and there was not enough toilet paper or dishwasher soap to last the week. I know that not all rentals include that stuff, so that's fine, we bought our own when we got there from Michigan.
Our biggest issue was the complete lack of communication. They never responded to messages before our stay, they never responded to phone calls, and they didn't even respond to our emails except to remind me to pay the invoice. Guests have to have a wristband to use the pool area and private beach, and they did not leave enough for all the people in our party. (We had five people in our party. The rental is set up for six. They left two wristbands.) When I got in trouble with one of the facility staff for not having a wristband at the pool, I emailed to ask for more (which is what the staff member told me to do), and I never got a response or an additional wristband.
So the condo was nice, but the communication was awful. For that reason, I would recommend a different company. If we had had a serious issue, there would have been nobody to report it to since they don't answer messages.
Megan L.
Stayed 5 nights in Mar 2024