Cabin, 2 Bedrooms, 1.5 Baths, (Sleeps 4)
Max guests: 4
100% refund if cancelled at least 30 days before arrival date. 50% refund if cancelled at least 14 days before arrival date.
Damage and incidentals
You will be responsible for any damage to the rental property that is caused by you or your party during your stay.
Go elsewhere, she will take your money and run
The property manager accepted my booking about a week before I was to stay. She never reached out to contact me in any way whatsoever. I tried to contact her several times but she never answered the phone, I couldn’t leave a voicemail because her inbox was full, and she never responded to texts. Finally, the day before my scheduled trip, I had to contact VRBO to try and get a hold of her, as I had no information on how to get into the property. They were unable to get a hold of her either.
The day I was supposed to check in, I awoke early. I was driving to idyllwild from LA and wasn’t sure if I’d make the drive without having a place to stay. Vrbo finally was able to find me a new place to stay, as the owner of this place was completely absent after taking my money.
I FINALLY got a call from the owner’s friend, who called me mere hours before my scheduled check in time. She explained that the owner had been sick (which I can empathize with) and I would need to find a new place to stay. Obviously.
Vrbo told me I needed to contact the owner again to get my money refunded. I tried getting a hold of her. Guess what? No response at all. Of course. So now she hasn’t provided access to her cabin AND SHES TAKEN MY MONEY. I literally cannot get a hold of her. I called her friend but nothing ever came of it.
In the end, I went through a lot of stress and customer service calls to make this right. I had to issue a chargeback with my bank to recover my stolen money.
So is her place nice? I can’t say. I can say she will take your money and never make any attempt to return it. I’m sure she will leave a response about how this was a miscommunication. And it was. But not on my part. If you’re too ill to host someone, don’t take their money.
The owner was incapacitated and not able to personally respond to this guest the days prior to his arrival. Accidents do happen. However, her friend DID call him with the cabin address and access code at 9:30 AM on the day of his reservation with check-in at 3 PM. He had plenty of time but chose not to use his reservation. And she did NOT tell him he would need to find a new place to stay, nor would VRBO cancel his reservaiton or "find" him a new cabin. We are the property managers of the Pinecone Cabin here in Idyllwild and we NOW have access to managing the VRBO account as well while the owner recovers. Susan did not steal or "take" his money. This was a VRBO Instant Booking, so he had already been charged by VRBO. The fact that Susan could not communicate directly the week prior to his arrival was unfortunate but the guest was given access and obviously did not understand the VRBO Instant Booking and/or refund rules. AS OF NOW, the cabin is ready for new guests to enjoy and we will respond promptly to any queries prior to or during a guest's stay.
We had a great stay at this wonderful location. The owner was great about communicating with me before our stay and was available to answer any questions throughout. The attention to detail here was a real treat. If I'm ever in the area again, I know exactly where I'll be staying!
We got the cabin for a weekend getaway. Cabin was very well stocked with all essentials needed, from kitchen necessities to blankets for all. The only downside is the bathroom setup. There is basically 1 big bathroom divided into 2 by a curtain. (only 1 toilet) If you go there with another couple as we did, be sure you are very friendly with them as everything is in the master bedroom downstairs. Other than that, it was a nice and relaxing getaway.
Good location, but poor maintenance
On arrival, we were initially impressed with the look of the cabin. However immediately we were shocked to the point of anger to discover that:
After about an hour, only two electrical outlets functioned. Also, the central lighting did not function, so for the first night we were limited to two small table lamps, candles, and flashlights.
Because of the limited outlets, heat via the portable heaters was unavailable except for one room.
The central heating unit only produced cool air. We discovered that the batteries in the controlling thermostat were dead, and thus the heat level could not be adjusted. Subsequently even by replacement of the batteries, it appears that the propane tank was empty, as the cool air continued.
Because of the above, the first night was spent in a dark house, as well as extreme coldness. We required four blankets each to stay warm, as the temperature indoors went into the 30s. For all nights, the coldness continued due to lack of adequate central heating.
In addition to the above, other problems were encountered:
The advertised Jacuzzi bathtub did not function. This was confirmed by the designated handyman.
Because of the snowfall, we needed to both shovel the walkways to/from the cabin, and to dig our vehicle out of the snow drifts. However there was no shovels available, snow or otherwise, and brooms were inefficient for the amount of snow. We had to rely on some good neighbors who provided both shovels and their time to save us from being totally isolated.
Adding to the above problems, there was some difficulty in contacting the off-site owner as her voicemail box was constantly filled. Upon contacting her via text, she insisted that this was the first time this had happened; a claim that was refuted by her handyman who said due to old and unmaintained wiring and circuit breakers, it was common to have electrical problems. So a potential fine stay in a rustic and well located cabin was mired by maintenance problems.
This renter is giving an over exagerated accounting of what occured during their stay. I code the renters cell phone so I can identify the caller. Tom used a different phone #, however I still answered the 2 times he called. The first call was to inform me that the breaker had been tripped (the breaker that was tripped did not affect any of the kitchen, the TV in the living room and master bedroom) several lights and the upstairs bedroom. Given that the outlets for the TV's worked, they could have plugged in the room heaters for each room. The room heaters work great to warm up any room, plus there are electric wall heaters in the 2 bathrooms and the kitchen that were not affected. The 2nd bedroom has an electric fireplace which worked and there was only 1 blanket on that bed when we reset the cabin. The breaker box was upgraded with the main breaker switches being replaced when I remodeled. Guests need to tell me when something isn't working as that is helpful. No one had notified me that the jets in the tub were not working. This had to have happened recently as they worked when I was there in November. I will have my electrician come out to find out what is going on. I am always available to help my guests. They did not call me to ask where the snow shovels were as I have 2 in my shed. Also, I would not have any idea of how much snow fell during their stay as there was none prior to their arrival. There is no central lighting and the only thing on propane is the heater. Unfortunately there was a rain storm and my propane tank shifted pulling the connection from the tank to the cabin apart causing all the propane to evaporate. Unfortunately the propane company only services Idyllwild one day of the week. I try to go overboard to provide a lovely decorated environment plus extra B & B food/condiment items for my renters. I offered this renter an extra night to stay at no charge to be hospitable. When I got to my cabin after this group of 3 left, I observed the worst way that anyone has left the cabin. They were very filthy. They put utensils and cooking pieces back with food on them and food drippings all over the counters, kitchen floor, cabinets and in the refrigerator. They used the dining room fireplace and there were wood chippings everywhere. It took alot of extra cleaning to get the cabin back in shape. It is very upsetting for the kind of inaccurate reviews as people reading would not know what really happened.
We arrived at 5 pm when it was dark. Only 2 very dim lights worked in the home. We could only see with our phone lights. We contacted the property manager who told us to use candles and she could send her handyman in the morning. We did not feel safe walking around with candles on uneven flooring overnite. We told the manager we would eat in town and if she could fix the problem that evening we would return to the cabin, otherwise we were going to return home since we didn't want to be subject to that safety risk. By 10 or 11 that evening we did not hear from her and contacted VRBO and informed them of the safety issue.
They could not reach her that evening and we let them know we were heading home. She responded the next day to say her handyman fixed the problem that morning. We again contacted VRBO to ask her for a refund due to the safety risk/ liability issue, at least for the second night and the cleaning fee. We were not even at the cabin for 30 minutes. She refused and offered a credit for another weekend. We don't want to risk anything like this happening again so we refused- this is a huge liability issue and I feel we should have at least received a refund for the second night and the cleaning fee. How can you make someone pay for a room with no lighting? We were so looking forward to getting away. Very hesitant about renting a vacation home again after this issue. I would think twice before thinking about renting this home.
I am not sure why people would write a review after 3 1/2 months have passed since their visit, and they have clearly forgotten what transpired. I keep careful notes about each of my guests. It was not dark at 5pm, and all breakers for the electricity worked. They called me at 7 pm and said that some of the lights went off and they were leaving. They had tripped one of the breakers. Immediately, I called my handyman who went out within the hour and reset the breaker.
These people did not stay in town and have dinner and wait. When I called back to let them know that the one breaker out of ten was flipped back on at 8pm, they said they were already gone and heading back home. This totally does not make sense to me since they came from above the Santa Barbara area and had a long drive back home. I felt bad for them even though I didn't understand being so quick to leave when a solution is completed, so I offered them to come back another time. The one breaker issue has been fixed.