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2/10 Terrible
Matt & Lori B.
13 Nov 2023
VERY UNHAPPY WITH THIS STAY
Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
I will begin by saying the inside unit itself was perfect. We were not unhappy with the condo. It is beautiful, & the outside building rehab will be great when complete. We would recommend the condo itself. This is a management company review for this timeframe. We received an email 2 weeks before checkin saying there were "repairs to the balcony and we wouldn't be able to use the sliding door". Upon thinking about it for a few days, this was a huge disappointment as we use the patio A LOT. I called & was told someone would go take pictures & she asked for 24 hrs. I waited 3 days & finally called back. NO ANSWER except "well do you want to cancel"? NO. We already planned our trip. At the very least we should receive a discount of some sort. I was told she would check with management and would call me back. NO CALL. We arrived to find FULL CONSTRUCTION going on the outside of the building. Scaffolding, tools on the boardwalk, plastic across patios, concrete grinding, electrical cords, dumpster in the parking lot. One night we couldn't park in our assigned spot due to construction vehicles. NO ACCESS to the beach from the front of our unit, and we had to keep the curtains closed because there were workers on our patio. I sent an email during our stay listing the items that were problems. TWO DAYS laters we received an email saying that "Emerald Hill" told them it was just patio repair. THIS UNIT IS NOT IN EMERALD HILL. They offered a 5% discount on a future stay--which is not even close to what should have been done. I called and left a message when we returned home asking for a manager to call me back. No one has ever called. There are 20 units in this complex. The only 2 that were occupied by nonowners were Benchmark unit, one of which was because a different unit elsewhere had been double booked. No one should have paid for staying there during construction. 5% is not acceptable, especially for a future stay. We will not return to Benchmark.
