The Looney Bin - Pool table and hot tub

Thank you for your feedback, Karthikeyan! We are grateful for your 5-star review.

Ruixin, thank you so much for your review and 5-star rating of The Looney Bin! We're already looking forward to hosting your next Smoky Mountains adventure soon!

Ginger, we're so glad to hear that you and your family had a great and relaxing time at The Looney Bin! We truly appreciate your sharing your experience with us, and we can't wait to host your next visit to the Smokies!

Steven, thank you so much for your review. We're happy to hear you had a great time at your cabin and could enjoy its sparkling clean interior. The mountainous roads can be scary, and we completely understand your discomfort. We're grateful for your honest feedback and would love to help find the perfect cabin for you on your next visit to the Smokies!

Nona, we're thrilled to hear that you and your family enjoyed your time at The Looney Bin! Enjoying the beautiful scenery and the secluded feel of the area. We truly appreciate you sharing your experience with us, and we hope to host your next family getaway to the Smokies!

Deborah, thank you for your review of The Looney Bin! We're so glad you enjoyed the overall stay, despite the few disappointments. Sadly, we are deeply sorry for the hot tub taking time to warm, along with the cabin not being equipped with additional items you stumbled upon needing. We do appreciate your honest feedback, and please know we have passed your recommendations along to the appropriate departments for review. We hope to serve you again in the future.

Julia, thank you so much for your honest review. We are glad to know that you were able to enjoy your time in the Smokies. However, we hate to hear you encountered any troubles during your vacation. We wish we had the opportunity to address these concerns during your stay, but we appreciate you bringing these matters to our attention. We will share your experience with the appropriate departments for further review to prevent this from happening in the future. This is certainly not the way we wanted you to spend your vacation, and we're saddened to know your stay was affected. Please know this is not our standard vacation experience, and we would be delighted to assist you in finding the perfect cabin for your next adventure.

Thank you so much for your thoughtful feedback, Shyanne! We’re delighted to hear you enjoyed the cabin’s cleanliness, comfort, and ample seating areas—it's always rewarding to know our guests can relax and unwind in a well-kept space. The convenient location near Gatlinburg and Pigeon Forge is one of our favorite features too, and we’re glad you found it a highlight of your stay. That said, we want to sincerely apologize for the hiccups you encountered. We’re very sorry about the door code issue during check-in and the delayed response in resolving it. A smooth and hassle-free arrival is a top priority for us, and we’re disappointed that we fell short. Similarly, the mix-up after your checkout is not the seamless experience we strive to provide. Please know we’re reviewing our processes to prevent these oversights in the future. Your note about the grill’s gas supply and the availability of cooking essentials is greatly appreciated. We aim to equip the cabin with everything guests might need to enjoy their stay, and your observations highlight areas where we can do better. We’ve already started addressing these details to ensure they meet our high standards going forward. Your candid input is invaluable to us, as it helps us refine our services and improve the experience for future guests. Thank you for taking the time to share your thoughts, and we hope to have the opportunity to host you again in the future, with a stay that exceeds all your expectations.

We love to hear your home away from home was sparkling clean, quiet, and well-stocked for your Smoky Mountain getaway, Jessica! Thank you so much for your review, and we would love to host you again in the future!