6/10 Okay
Michael A.
9 Oct 2022
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Great, but…
As advertised. Tasteful decor. Impeccably clean. Beautiful old building on beautiful old street. Parking not bad to find and was able to snag a driveway spot the second day (Wednesday). Ideally located. Love that it is pet friendly. Had a great time in Newport.
Three complaints though which are not insignificant:
1. Almost could not enter the premises as the instructions for the key pad could have been clearer. You need to turn the top knob where the numbers that doesn't look like a knob, and not the actual door knob. Luckily, I was able to knock on another guest's door who said he had the same problem and told me the secret to entering. I arrived in the dark with two pets, so the added stress was not ideal for beginning my stay. I did not receive the address of the property or check in information until the morning when I was leaving to pick up the rental car. That was also stressful to begin a trip and not know where I was going (nothing to program into the GPS) or how I was going to check in when I got there.
2. The air conditioning unit was a floor unit and rather noisy
3. This is the main complaint: The sheets and pillows smelled as if saturated with detergent and fabric softener and never rinsed. Gave me an immediate headache and took hours to fall asleep. I emailed the owner and requested new linens…and NEVER. HEARD. BACK. The lack of correspondence added insult to injury. Would have been a perfect stay otherwise.
Michael A.
Stayed 3 nights in Sep 2022
