4BR Home Near Lake Pepin & Venues - Wildflower Cottage

We’re sorry to hear this stay didn’t meet expectations, and for clarity for future guests, Wildflower Cottage includes two king beds, one queen, and one full bed exactly as described in the listing, all bedding is professionally laundered and personally inspected by our cleaning team prior to each arrival, the home’s heat is automated and set to 72°F before winter arrivals and system logs confirm consistent heating throughout this stay including the lower level, and as shown in the listing photos and description the lower level is newly remodeled while the main floor retains original cottage features including the kitchen and vintage-style materials which many guests enjoy as part of the home’s character, we always welcome feedback and would have been happy to address any concerns during the stay had we been contacted as guest comfort is very important to us.

Thanks, Kevin! I'm so glad you found the location as lovely as we do! We're planning on a bit of a remodel later this fall and will get that one spot fixed and repainted by the bathroom!

You are most welcome - I'm so glad you had a wonderful time Becka! And for future guests wondering about the host alarm she referenced, it's a small alarm on the wall that's about 4x4" with a small sign next to it that says "Call Host Alarm". In the rare event guests are having a wild party and we've exhausted all attempts to reach them by message and by phone, this is our last resort. Fortunately we haven't needed to use the alarm since 2021 when folks were a little Covid stir-crazy!

We’re sorry you had such a challenging experience, Jim. We strive to be clear with guest conduct rules, and for folks planning parties, we have external cameras, sound monitors and clear house rules which are communicated ahead of time through the listing and Renters Agreement you signed. We also try to be very clear that the basement bathroom is a simple utility bathroom, and have photos showing the space so our guests can see that ahead of time. I wish you’d shared your concerns with us during your stay so we could have tried to assist you with reassurance or relocating you to another property that could better meet your needs. I would have welcomed your feedback on how we can further clarify the utility bathroom for future guests.

Thank you, Lynn! I’m so glad you and your family had a delightful time at the Cottage. That’s our whole goal - helping families make new memories together. Please come stay with us again!

We're glad you had a great time and found the Cottage clean, cozy and comfortable. Unfortunately bachelor parties such as yours occasionally decide to throw parties at Wildflower Cottage and behave in an unneighborly fashion while not responding to our efforts to reach them via phone. In those very rare cases, we utilize the Call Host Alarm as our last effort before calling law enforcement and terminating a reservation. If you had concerns about this before or during your stay, we would have welcomed your communication. We did not hear from you at any point before your stay, during or after, and had no way to hear or address any concerns you may have had. We care deeply about all of our guests' experiences, as well as the neighbors and the township's continued reception of vacation rental guests, and strive to give each guest wonderful new memories of their visits to Pepin. In regard to the security deposit, that is standard procedure for many VRBO hosts, and is clearly disclosed prior to booking, as is the Renters Agreement which lays out your responsibilities as a guest, and our responsibilities as your host. While you had no trouble in terms of loud parties during your stay, your group did cause interior damage and overstayed after checkout, which are some of the rare but concerning topics discussed in the Renters Agreement. Our goal is to provide you with all the information you need to have a successful and delightful stay, and the additional cleaning and repair costs you mentioned are for those rare cases where guests choose to treat the property and our cleaners without the same respect we hold for each of our guests.

Guests will find Wildflower Cottage as comfortable and delightfully farm and cottage-style as showcased in the photos , without the contemporary, industrial feel this guest was looking for. Wildflower Cottage is also fully supplied for guest needs, including extra trash bags in the kitchen pantry, which we were happy to restock when this guest was unable to locate them. In regards to the downstairs bathroom, we hope we've clearly described it throughout the listing and in the photos as a basement utility bathroom and no more. And while we wish we could provide helicopters from Pepin over to Lake City, alas, the towns are 6 miles apart only "as the crow flies". We encourage guests to note that the beautiful Lake Pepin is between the towns of Lake City, MN and Pepin, WI, and the distance measurements provided by VRBO are accurate by air or boat, and that car travel is about 40 minutes between the two towns.