4/10 Poor
Kristie G.
27 July 2025
Liked: Cleanliness, check-in
Disliked: Communication, location, listing accuracy
Beautiful Views, But Major Accessibility and Communication Issues
I’m saddened to leave a negative review for the first time but I feel it’s necessary to provide transparency for future guests.The cabin is “as-listed”,however,several major issues not disclosed in the listing made this stay impossible to complete beyond the first night. Not only was the advertised WiFi not working,but there was no cell service from the cabin and no landline offered.Therefore,we were cut off from any form of communication unless we drove 15 minutes into PF for service.Despite being told the WiFi was fixed,it remained nonfunctional during our brief stay.Not being able to reach emergency services posed a huge safety concern. The road has multiple sharp turns,poor traction and large speed bumps that scraped our car. The cabin is not suited for RW drive vehicles,which was not mentioned in the listing or by the host when provided our vehicle information in advance.It was also not disclosed that the road to the cabin is gated during rain/storm events (confirmed by security on video).The host first responded to messages but the tone became increasingly defensive,culminating in radio silence.Despite our best efforts to resolve things amicably,we were left with no choice but to vacate the cabin and pursue a formal complaint through VRBO.The remaining 7 nights went unused,and the property sat vacant,making it clear the host had no intention of honoring the refund policy she offered through message exchange. We are still communicating with VRBO in this matter.
Kristie G.
Stayed 8 nights in Jul 2025
