8/10 Good
David H.
16 Apr 2025
Liked: Check-in, location, listing accuracy
Almost 5 Stars
I was set on awarding a full five stars, and for most of the stay, this condo delivered. The space was impressive, the facilities top-notch, and the building's minimal occupancy meant no overcrowding. The real MVP? The weekend security guard—his service was amazing.That said, things took a nosedive at the bar. We noticed that the ice had an odd taste, and a closer look revealed a disturbing layer of black mildew or mold on the internal ice maker itself. I followed the check-in instructions and emailed Phoenix Rentals with a snapshot, but they never got back to me. Admittedly, I waited until the end of our vacation to raise the issue (I didn't want to have to deal with scheduling someone to come over and take care of something on vacation), but the lack of response was what bothered me the most. On top of that, the refrigerator’s door ice dispenser didn’t work, so I had to open the door every time I needed ice and deal with pulling out the automatic ice maker(first world problems).I can only hope they got it clean before the next guest arrives.
David H.
Stayed 7 nights in Mar 2025
