2/10 Terrible
J M.
31 Mar 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Very unprofessional
This is the message I texted her after she hung up in my face!
You’re being very unprofessional, hanging up in my face when I’m trying to get clarity! You have a fee for cancellation but don’t send the paperwork to be filed that’s needed to access the house PASSED the time of check-in! So when I try to explain that to you and you KNOW you’re wrong you want to say I’m arguing and you will just cancel it! What you failed to realize is that I have been sitting outside of this house since 3:45 pm (waiting for my check in at 4:00 pm) blowing your phone email and customer service down to get the access information! You started to forward our calls then began to say give me a few minutes and you will send the access code! Once you realized you FAILED to send the paperwork you needed me to fill out prior to check-in you wanted to rush things! When the right thing to do would have been to compensate us or even push the check-out time back! But you were extremely rude and hung up in my face so I will be posting my review and also calling customer service about this situation! Better luck in the future!
J M.
Stayed 1 night in Mar 2024