Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
I arrived a day early which was totally my fault and it was 5pm and all hotels booked up. The front desk and in particular, Hannah, were very understanding and were able to find me a cancellation and a place to stay for the extra night with my kids - I was very grateful. Hannah is extremely professional and a credit to the resort office. She is a natural at customer service and totally genuine. she will be successful in any customer service role that she grows into in the future and an absolute pleasure to deal with both on the phone and in person - thank you Hannah for making my mistake a non issue. Both accommodations we stayed at were very comfortable, clean and well situated. We had a very enjoyable stay and would recommend Resort Real Estate and Rentals to book with for any stay at Sugar Mountain. I will certainly be using them again and will look for Hannah when checking in